Monitoring and Logging Specialist - Incident/Observability

Job Title: Monitoring and Logging Specialist - Incident/ Observability

100% Remote

Job Description:
As a Monitoring and Logging Specialist, you will be responsible for developing, implementing, and optimizing monitoring and logging solutions across the organization s infrastructure, applications, and cloud services.
You will play a key role in automating alerting, incident response, and ensuring compliance with security and audit standards, while training team members on best practices.
Key Responsibilities:Qualifications:

• Expertise in monitoring and logging tools (e.g., Nagios, Prometheus, Splunk, ELK Stack, Graylog).
• Experience with cloud platforms and integrating monitoring solutions across on-prem and cloud environments.
• Strong automation and scripting skills (e.g., Python, Bash, PowerShell) for alerting and incident response.
• Familiarity with security and compliance standards such as NIST, HIPAA.
• Excellent troubleshooting, analytical, and incident resolution skills.
• Strong communication and collaboration abilities for cross-functional teams.

Desired Experience:

• Experience in monitoring, logging, and incident management.
• Hands-on experience with automated alerting, predictive analytics, and performance tuning of monitoring solutions.

1. Implement and Manage Monitoring Tools:
   • Deploy and maintain monitoring systems (e.g., Nagios, Zabbix, Prometheus) for infrastructure, applications, and network devices.
   • Ensure critical components, including servers, networks, and cloud services, are monitored with real-time alerts and dashboards.
2. Manage and Optimize Logging Platforms:
   • Implement and manage centralized logging solutions (e.g., Splunk, ELK Stack, Graylog) to capture and store logs from various systems.
   • Ensure logs are properly indexed, stored, and searchable for efficient troubleshooting and analysis.
3. Develop Automated Alerting and Incident Response:
   • Create and configure automated alerting rules, integrating them with incident management tools (e.g., PagerDuty, ServiceNow).
   • Ensure timely incident notifications and provide relevant logs and metrics for swift troubleshooting.
4. Ensure Compliance with Logging and Monitoring Best Practices:
   • Enforce security, audit, and compliance standards (e.g., NIST, HIPAA) within monitoring and logging solutions.
   • Regularly audit practices to maintain security and ensure compliance with industry standards.
5. Drive Proactive Monitoring and Predictive Analytics:
   • Implement proactive monitoring and predictive analytics to identify potential issues and prevent system failures.
   • Reduce downtime by predicting and resolving bottlenecks and performance issues.
6. Facilitate Cross-Team Collaboration for Incident Resolution:
   • Provide centralized monitoring data to enable effective collaboration between infrastructure, application, and monitoring teams.
   • Shorten Mean Time to Resolution (MTTR) by ensuring quick access to relevant logs and metrics during incidents.
7. Train and Guide Team on Monitoring Tools:
   • Train team members on the usage of monitoring tools, log analysis, and setting up alerts.
   • Ensure the team can efficiently use and maintain monitoring and logging systems, reducing dependency on specialists for daily operations.
8. Optimize System Resource Utilization:
   • Regularly review and tune monitoring and logging systems to ensure they do not overconsume system resources like CPU and memory.
   • Ensure monitoring systems do not contribute to performance degradation.
9. Integrate Monitoring Solutions with Cloud Platforms:
   • Set up and maintain monitoring solutions for cloud infrastructure and services (e.g., AWS, Azure), integrating them with on-premises tools.
   • Ensure unified dashboards and alerts across on-premises and cloud infrastructures.
10. Document Monitoring/Logging Processes and Policies:
    • Create and maintain detailed documentation of monitoring configurations, logging system architectures, and incident response protocols.
    • Ensure smooth onboarding and continuity of operations in case of staff changes or system modifications.

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