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IT Helpdesk Support (Part Time 8-11AM EST, Remote)

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Title: IT Helpdesk Support

Location: Remote
Hours: 8 AM - 11AM EST (Part Time, Mon - Fri, 15hrs/week)
Rate: $35/hr
Job Description:
a) Technical Support for PCs, printers and mobile devices etc.
- Troubleshooting and maintenance of hardware and software
- Response to queries over the phone/email.
b) Documentation for technical support
- User manuals (revise/update), Asset managements
Required experience/knowledge:
- 5+ years of experience in PC technical support.
- MDM support experience
- Experience of ticket management system such as LANDesk, Remedy or ServiceNow
- Knowledge in scripted deployment of applications (using Altiris or SCCM)
- Knowledge in Windows 7 and Windows 10
- Knowledge in Active Directory function: adding users, password reset, etc.
- Basic knowledge in TCP/IP networking for troubleshooting: PING, TRACEROUTE,
NETSTAT, IPCONFIG, etc.
- Knowledge in Antivirus software and its operation for corporate use (Symantec, etc.)
- Knowledge in MS Office
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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