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Help Desk Specialist

Salary undisclosed

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What are the top personality traits or skills sets that make a contractor successful at the TSC?

- Windows Microsoft application experience

- Troubleshooting IT related issues (preferably with call center experience)

- iOS (iPhone, iPad) application support and troubleshooting

- Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device

- Driven to help and support clients with outstanding customer service.

- Ability to meet attendance expectations.

Minimum Qualifications

o High School Diploma or equivalent

o 1 year of IT service/help desk operations experience

o Complete service requests and troubleshoot computer and device problems via the telephone & web channels

o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment

o Strong client customer skills

o Ability to learn quickly and transfer essential knowledge to team members

o Capable analytical skills

o Teamwork is essential

o Strong communication skills

o Demonstrates work quality and efficiency

o Open and adaptable to change

o Passion for safety

Desired Qualifications

o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

o 1 year of general customer service experience in retail, or call center sales or service role

o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation

o Qualitative and quantitative analytic & problem solving skills

o Ability to learn new concepts quickly

o Organizational skills

o Advanced verbal and written communication skills

o Proficient in Microsoft Excel and Word

o Is able to work independently or as part of a team

o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP

o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks

o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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