Epicareer Might not Working Properly
Learn More

Application Support

Salary undisclosed

Apply on


Original
Simplified

Role: Application Support
Position Location: Dallas , TX (hybrid)

Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.

Skills:
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.

Education/Experience:
Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
3-5 years experience required.

Roles and Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.

Must Have Technical Skills: (Top 3 In Order of Importance)
1. Excellent Trouble shooting/Issues Resolution skill
2. Hadoop (Admin) Cloudera - Spark, Hive, Impala, Hue
3. Red Hat Linux
4. Systems Development Life Cycle Methodology (SDLC)

Flex Skills/Nice to Have:
Leadership experience.
Demonstrated experience taking charge when an incident needs resolution.
Ability to share one's strategy to senior leaders when a critical incident needs resolution.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job