Technology Consultant
Salary undisclosed
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JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor
The Challenge
As a Customer Success Engineer, you will work with our Strategic clients to ensure they get the most value out of their investment. This requires understanding their business and technical needs, building relationships, and delivering AEM cloud solutions that exceed customer expectations and meet SLAs.
What We Do
Required Qualification
Duties Include
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $111,700 -- $195,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
P40
EMPLOYEE ROLE
Individual Contributor
The Challenge
As a Customer Success Engineer, you will work with our Strategic clients to ensure they get the most value out of their investment. This requires understanding their business and technical needs, building relationships, and delivering AEM cloud solutions that exceed customer expectations and meet SLAs.
- Strategic client relationship management. CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.
- The CSE role involves interacting with clients, handling technical operations, and collaborating with colleagues to develop expertise.
- CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third-party providers, project management, internal engineering, and automation engineers. There will be frequent interaction with clients including Directors of Fortune 500 companies.
What We Do
- We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
- Our goal is to support our clients in reaching their business objectives. We accomplish this by addressing client inquiries, identifying opportunities for account customization, coordinating implementation changes, and promoting client contract renewal.
- We collaborate with account teams and other internal teams (consulting, project management, engineering, customer support) to meet client objectives.
- CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.
Required Qualification
- Real passion for client success and a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills.
- Self-motivated and passionate about exceeding client expectations and understanding enterprise internet business models and online processes, terminology, concepts, and strategies.
- Ability to evaluate and adopt change and excel in high-stress situations, taking action to provide adaptable, thoughtful dedication to client success. Shows excellent social, presentation, and interpersonal skills, both verbal and written.
Duties Include
- Work with Adobe's Experience Manager (AEM) and other DMa products and teams to assist in developing new automation tools that increase efficiency and productivity.
- Show strength in Amazon and Azure cloud operations and the use of Adobe Command/Control and CI/CD tools to enable next-generation cloud management solutions. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud-hosted Enterprise offerings.
- Solid understanding of Linux and other services such as Docker, Kubernetes, CSS/JS (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
- Experience with long-term operation, supervising (New Relic, Nagios, Splunk), and upgrade of Enterprise software a plus.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $111,700 -- $195,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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