Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...
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Help Desk Support Specialist

Salary undisclosed

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Job Description

Job Description
Armedia is in search of a Help Desk Support Specialist, this position can be fully remote, however, candidates that are located in the DC Metro area are highly preferred to attend occasional meetings at our office in Vienna (Tyson's Corner), Virginia. The Help Desk Support Specialist must have excellent communication and listening skills. The candidate must be self-driven and willing to help customers resolve their technical issues.

Responsibilities:
  • Daily monitoring of help desk hotline and email inbox
  • Adherence to response times as documented in service level agreement
  • Triage and manage ticket prioritization on daily basis
  • Walk clients through problem-solving process via email or virtual meeting
  • Isolate problems to determine and implement solutions
  • Maintain FAQ/body of knowledge to facilitate and expedite responses
  • Participate in various levels of testing to maintain familiarity with the system and learn new features

Required Skills:
  • Attention to detail and self-driven
  • Process oriented
  • Strong customer service skills
  • Excellent listening and communication (oral and written) skills and abilities
  • Active thinking to help identify the root cause and recommend solutions
  • Analytic and troubleshooting skills
  • Execution of test scripts
  • Ability to work independently

Required Qualifications:
  • US citizenship
  • Bachelor s degree business, finance, information technology, or related field.
  • Minimum of 5 years of technical Help Desk Support experience
  • Thorough understanding of the SDLC and first-hand experience working with teams throughout the life cycle.

Preferred Qualifications:
  • Proficient with Microsoft Office products
  • Knowledge and experience with SQL
  • Knowledge and experience with web applications

Armedia offers a comprehensive benefits package, including subsidized medical, dental, and vision insurance, life insurance, discounted disability insurance, a 401k retirement plan with company match, generous PTO, and paid holidays. holidays.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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