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Jobs or company...

Senior ServiceNow Architect

Salary undisclosed

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Dice
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Job Description

Job Description

Creative Global Consulting is seeking to fill the position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

  • Position: Senior ServiceNow Architect
  • Location: Remote
  • Position Type: Full-time
  • Visa Status: H1B/US Citizen

Key Responsibilities:

  • Architect, configure and customize the ServiceNow platform to meet the organization-specific needs and requirements from multiple teams within the organization.
  • Define and manage data structures, such as tables, fields, and relationships.
  • Architect, design, and implement business rules, workflows, and UI policies.
  • Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
  • Provide support for workflow or story-related issues.
  • Enhance the existing Incident management workflows and define SLAs and Approvals
  • Design and implement Problem Management processes in ServiceNow according to Agency requirements
  • Design and implement the Change Management module according to the Agency requirements and ITIL best practices
  • Design and implement the Service Catalog.
  • Create and manage service requests and service offerings as defined by the Agency
  • Integrate ServiceNow with internal applications.
  • Implement automation through workflows, scripting, and orchestration
  • Develop and maintain reports and dashboards to provide insights into IT service performance.

Minimum Qualifications:

  • A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  • A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
  • A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service catalog.
  • A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
  • A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
  • Familiarity with integrating ServiceNow with other systems and applications.
  • Ability to create and customize reports and dashboards within ServiceNow.
  • Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

If you are interested in this position, please send me a copy of your latest resume at [email protected] with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

  • Availability to start a new job
  • Best Rates
  • Contact

Please don t hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Zarka Ismail

Senior Recruitment Professional

Creative Global Consulting

Cleared Recruitment

[email protected]

Main: (703) 662-0508 x 554

Creative Global Consulting is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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