Staff Business Operations Manager

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join us as part of the CG Business Operations Team. We are looking for creative problem solvers with a passion for innovating and for revolutionizing the way Intuit does business.

Business Operations plays a critical role in driving and transforming how we connect across the Intuit ecosystem and operate within the Consumer Group (CG) to achieve Taxes Done for Everyone, supported by an AI-driven expert platform.

The Business Operations team aims to provide the business:

• Strategy to execution clarity
• Accountability at all levels
• Focus on outcomes
• Efficiency in how we work
• Interfaces into the Intuit Ecosystem / Platform

In this role, you will have the opportunity to:

• Shape and manage the CG's operating rhythm and planning processes
• Partner with platform leaders to influence operating and planning
• Partner with CG's senior leaders to jointly problem solve and develop solutions to complex business problems
• Provide focused analytical support to leaders responsible for operational improvements, ensuring execution is set up for success and managed rigorously
• Learn from internal and external best practices and work with business leaders to implement and scale them across CG

Responsibilities

• You will own key relationships across the enterprise, and leverage those relationships to drive customer empathy and Voice of the Customer listening tours to remove roadblocks and friction in the process by alignment of teams on the process, and best practices, including maintaining an understanding of our customers' needs
• You will provide thought leadership and drive the framing of strategic questions, defining recommendations and solutions, and articulating a case for change to executives
• You will lead experiment design and run rapid experiments that use relevant data to test, analyze, learn, and recommend paths forward
• You will champion and communicate operations and planning strategy, and drive change management plans to build the right organizational muscles and connect the dots between strategic and tactical planning layers
• You will drive executive communication, communicating a clear point of view to executives and influence others to focus attention and take action on the most critical areas with compelling, thoughtful arguments supported by data-in-context
• You will identify opportunities, risks, and roadblocks to improve operations and planning processes and capabilities
• You will role-model extreme ownership for complex problems in the process that create friction for our customers and collaborate with change leaders across the organization to solve them

Qualifications

• 6-8 years of work experience in roles that were delivering impact across an organization. Examples include experience in a top tier consulting firm focused on strategy and implementation, being part of a strategy or business operations team in a technology company, and/or helping improve efficiency or effectiveness in a business function of a technology company
• Change Leadership: ability and skill to formulate a clear change management plan and lead organizational change management efforts, communicating with impact, and providing transparency to our customers
• Operational Rigor: deep experience and demonstrated understanding of strategy, company-level goals, business/operating model, and performance drivers for the entire segment to improve processes that deliver better outcomes for our customers
• Strategic Problem Solving: ability and skill in generating innovative insights and ideas to identify new process improvement opportunities that help advance the business
• Ownership & Influence: strong sense of ownership to drive decisions and outcomes, clarifying ambiguities. Demonstrated ability to understand end-to-end processes
• Learning & Expertise: Learning mindset, curiosity, and question why things work the way they do
• Bring your authentic, courageous, empathetic, and customer-obsessed self to be part of an experienced team delivering awesome for our customers and Intuit

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