IT Systems Administrator

****Hybrid role, must be available to work Onsite in Gastonia, NC at least 2 days per week***

The Systems Administrator assists the Network Administrator with the core IT Operations at Kintegra Health.

The Systems Administrator Provides:

• Servers
  • Maintain Server infrastructure and backups
  • Perform or oversee vendor installation/maintenance of Windows-based applications on servers
  • Replace/upgrade existing server infrastructure at EoL
  • Manage remote server access/ application deployment (RDP, Parallels)
  • Maintain and troubleshoot Hybrid AD environment
  • Assist DevOps group with Linux servers
• Networking
  • Monitor network infrastructure and manage trouble tickets with vendors as needed
  • Manage and troubleshoot wireless networks and assist in wireless network consolidation.
  • Assist Network Administrator with improving documentation of networks and planning for future sites
• Cloud/Applications
  • Assist with managing Office365 and Azure Environments
  • Assist with managing cloud security products
  • Manage instance of JIRA
  • Coordinate with Information Security and DevOps departments on projects involving cloud infrastructure (SSO, MFA)
• Support for Service Desk Operations
  • Assist with building and testing computer deployments in Intune
  • Provide high-level support for escalated issues regarding server/network/cloud infrastructure
  • Provide knowledge transfer to support staff when implementing new system

Performance Requirements

• Must be able to sit, stand and walk for long periods of time
• Ability to pick up and move equipment weighing no more than 50 lbs. without assistance
• Manual and physical dexterity
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• Valid NC driver s license.
• Substantial experience with Azure / Microsoft 365 / InTune
• Three to Five years of systems administration, enterprise-level IT support experience or an equivalent Combination of education and experience sufficient to successfully perform the essential duties of the job as listed
• Experience with Windows desktop and Server OS and MS Office.
• Experience with managing VMWare, VEEAM, and other associated system administration tools.
• Experience with Microsoft Active Directory, AD administration, user account creation and Internet email.
• Excellent communication, time management and problem-solving skills

Other knowledge, skills:

• Knowledge of Microsoft Windows and Server Administration
• VMWare
• Veeam
• Desktop hardware and printers
• Good communication skills
• Ability to prioritize multiple tasks
• Strong sense of urgency
• Project management

Education: Associate's degree in information technology or IT certifications

Experience Required: 4+ years work experience preferred

Certification(s): Comp TIA A+, Network + or Microsoft MCP certifications preferred

Key Responsibilities

Manage and provide support for servers

• Monitor and manage networks
• Provide high-level technical support to assist service desk technicians.
• Perform application configuration and maintenance tasks.
• Perform server administration tasks for Windows users.
• Manage all server backups.
• Make recommendations for future technology standards.
• Create and maintain documentation for all information technology processes and procedures.
• Other duties as assigned.

Kintegra Health Core Requirements

1. Patient First An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive Always working toward increasing one s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one s own culture.