Director of Client Services
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Director of Client Services
As the Director of Client Services at Branding by Avi, A.H. Schreiber Company, this role is pivotal in driving client satisfaction and engagement. Success in this position is defined by the ability to cultivate strong relationships with clients, ensuring their needs are met and contributing to the continuous improvement of service offerings.
This expertise will further establish the company as a trusted leader in the swimwear industry, recognized for its commitment to quality and innovation.
Key Responsibilities
In this role, the Director will:
- Oversee all client service operations to ensure maximum satisfaction and retention.
- Develop and implement strategies for enhancing the client experience.
- Act as the primary point of contact for major clients, ensuring successful communication and collaboration.
- Analyze client feedback and metrics to inform service improvements.
- Collaborate with internal teams to align client needs with product offerings.
Qualifications
The ideal candidate will have:
- A Bachelor’s degree in Business Administration or a related field.
- 5+ years of experience in client services or account management, preferably in the fashion or swimwear industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and client management systems.
Qualified candidates are encouraged to apply.
