North America Quality Center Senior Manager

Hyundai America Technical Center, Inc. (HATCI) North America Quality Center (NAQC) is currently looking for a Sr. Manager for our Chino, CA location that will:

• Collaboration with affiliates (HMNA, KMNA, HAC, KCA, HATCI, HMC, HMMA, KaGA, KMX, and suppliers)

• Understand Division's plan for 2024 and work with team to implement & achieve KPI
• Work with outsourcing companies to set up (contract), monitor progress (arising issues, invoice, etc.) , & finalize projects
• Review and understand team members' report
• Attend and engage in N.A. affiliates' meetings to represent NAQC (Face of NAQC)
• Build relationship with NASOs, identify top issues, investigate, report and share findings
• Work with HMC KASO to monitor field issues, collect incident parts, and schedule/plan N.A. investigation
• Support FIX it right the first time incentives to avoid wrong diagnosis, repairs, and unnecessary parts replacement
• Support QIR through weekly meeting/reporting, management of new issues identified, assignment of new issues, issue FIR & root cause reports, and share information with affiliates
• Identify root cause and condition by translating subjective customer complaints with repeatable objective data & validate countermeasure effectiveness
• Support North America Local Region Infotainment audits to identify issues prior to SOP
• Identify root causes related to IQS/VDS/CR in relationship to EL, INFO, PT, and EV
• Work with NAQC shop to schedule & achieve timely project completion
• Work with outsource company to purchase used vehicles for investigation
• Support NAQC Team 3 [MI office] with previous identified issues' background (share findings) & investigation methods
• Work closely with IT departments (NAQC & HMNA) to access database to support early problem detection
• Participant in affiliates meetings for better understanding of issues/concerns (QIR, FSE, FTS, LQMP, MQ, Battery, etc.)
• Manage fleet vehicle usage
• Manage projects using SMART for weekly & monthly reporting plus project status monitoring
• Weekly Team meeting with team & management to report status and plans
• Manage to improve the capabilities of our engineers

What we offer:

• Zero-dollar employee premiums on Medical, Dental, and Vision for you and your family
• 100% employer-paid disability and life insurance
• Generous paid time off including vacation, sick and abundant holidays
• A global environment that fosters diversity
• Competitive salaries
• Retirement savings and planning benefits
• Flexible work hours, and hybrid work schedule options
• Access to health savings accounts and flexible spending accounts

Compensation:

• $150,000 - $170,000

• Bachelor of Science degree in Engineering
• 15+ years of engineering experience
• 5+ years of experience managing engineers and leading EV drivability development projects
• Valid Driver's License and satisfactory driving record
• Candidates applying for positions with Hyundai-Kia must be legally authorized to work in the United States, verification of employment eligibility will be required at the time of hire.
• HATCI is an Equal Opportunity Employer including Disabled and Veteran. VEVRAA Federal contractor

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