Head of Growth (product)

Clearstory.build is a dynamic and innovative SaaS platform serving the construction industry that connects contractors to collaborate on out of contract work (Change Orders). Our platform allows construction companies to invite peers, creating a powerful community of interconnected users. This role will focus on converting these Product Qualified Leads (PQLs) from our free version to our paid standard license, and eventually to our professional license, driving mutual success for our clients and our company.

The Head of Growth will play a critical role in driving Clearstory.build's growth strategy. This individual will be responsible for developing and executing data-driven strategies to acquire new users, optimize their onboarding process, and ensure their transition through our subscription tiers. The role will also focus on refining our pricing and packaging strategies to maximize user conversion and retention.

We are rapidly growing, and need to continue evolving our systems and approach to scale. Our customers love us, and now we need to scale our rocketship! This is a great opportunity if you are excited about growth and having a major impact on a real-world industry and growing technology company

We believe in in-person collaboration. This role is hybrid remote in our Walnut Creek office. This means you will work 3 days a week in the office and have two days to WFH or come in at your discretion. We understand that this will mean we have to pass on many amazing people who are remote.

Requirements

• You'll be driving revenue from users who get invited to the platform.
• You'll be the company expert for all things related to Clearstory s network effect.
• You'll be creating and managing our growth roadmap.
• You'll be owning the PQL end-to-end user journey, including sign-up, invites, user onboarding, and gated features. You ll be working closely with the product team to define ownership and iterate processes.
• You'll be developing a pricing and packaging strategy that supports a self-service motion without interfering with enterprise revenues.
• You'll be developing a reporting structure within three months in partnership with product, engineering, RevOps, sales, marketing, and customer success to understand key conversion rates and map critical touchpoints in our user journey, so that we can effectively set KPIs and northstars for converting invited users into paid users and taking ownership of these areas to continuously improve them.
• You'll be identifying key growth metrics and conducting market research to inform strategic decisions and prioritize initiatives.
• You'll be collaborating with cross-functional teams to design and execute data-driven growth experiments and optimize the user acquisition funnel.
• You'll be leveraging data and user feedback to continuously improve the product experience, driving user engagement and retention.
• You'll be developing and implementing scalable processes to support growth objectives and mentoring junior team members.
• You'll be presenting growth strategies and results to executive leadership, managing budgets and resources effectively, and building relationships with external partners.

• 6+ years experience in Head of Growth role- at least 2 years in SaaS B2B sales motions
• We believe in in-person collaboration. This role is hybrid remote in our Walnut Creek office. This means you will work 3 days a week in the office and have two days to WFH or come in at your discretion. We understand that this will mean we have to pass on many amazing people who are remote.
• A self-starter and collaborative nature and a desire to have fun in a team environment!
• Execution skills- you get stuff done!
• Strong analytical and conceptual problem-solving abilities
• Exceptionally strong communication skills with experience effectively communicating with senior management.
• Ability to work with multiple leaders and bosses as this is a collaborative and highly cross-functional role.
• Familiarity and comfort with sales strategies & processes, sales systems/related tools, and reporting
• Attention to detail and understanding of how numbers and analysis must fit together.
• Proficiency in SalesLoft, Gong, Google Sheet & Slides, LinkedIn Sales Navigator, Zoominfo
• A Bachelor s degree, or equivalent work experience
• Strong organizational and project/program management skills and processes
• Passion for pioneering innovative, highly effective tools & processes

• You have worked at a startup or high-growth company that has moved from very early-stage to B+ rounds.
• You have a strong understanding of the Commercial Construction industry and its Ecosystem.

We want you to be a part of the Clearstory success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully, many of these resonate with you!

• Embody our core values
• Be Curious
• Customer Obsession
• Keep It Simple
• Raise the bar

• Passion and enthusiasm for your work and the Company
• Loves to take the initiative

• An upbeat, positive, and good-to-be-around attitude.
• Sense of humor.
• Is a doer with a hands-on approach
• Very high energy.
• Commitment to excellence.
• Operationally focused - thinking about the entire business and not just your role.
• Bright, quick, articulate, able to influence without direct authority, excellent presentation and interpersonal skills, and able to adapt to different outside constituencies.
• Ability to influence peers, operational managers, and executive team.
• People willingly seek out your advice in the planning phase of decisions.
• Strong entrepreneurial nature and approach.
• You foster trust and accessibility.
• Strong prioritization skills.
• Aggressive drive with a can-do attitude.
• Ability to build relationships and earn the respect of other teams.
• Organizational tolerance: able to work with ambiguity and constant change.
• Genuine passion for customer service.
• Enjoys and has implemented change.
• Believes strongly in his/her abilities.

We are a first-of-its-kind, category-defining software that is revolutionizing the commercial construction industry. Clearstory is digitizing and automating the change order process inside the commercial construction industry. Regardless of what financial software a construction company uses internally, they can use us to share costs with the companies they work with.

Just as TurboTax did for tax documents and Bill.com did for accounts receivable and accounts payable, Clearstory is doing the same for change order communication between construction companies.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Clearstory we are changing that and creating a new category change order communication, by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor-to-customer relationships, more transparency into a project s true cost, and less wasted paper!

We are a Series B 100% SaaS company with impressive credentials for a company at our stage.

In addition to experienced SaaS sales, marketing, engineering and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer s pain points and challenges firsthand and have built a category-defining product that serves the user first.

You ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers.

More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company s mission to build the industry standard in digital change order communication for the commercial construction industry.

As an early member of the team, you will have an exceptional level of impact on the development and iteration of our Company and the workplace culture itself.

This is your chance to join a team that is bringing game-changing technology to a stagnant, static, pen-and-paper part of the commercial construction industry.

This is an earlier-stage company and as such you will have many intangible benefits that go along with that opportunity such as the ability to influence the culture of your workplace, the ability to make an immediate impact with a product that already has an established product market fit and a healthy and growing user base as well as significant product influence

Benefits

• Ability to work with a new product category that has already found product market fit
• Hybrid work schedule
• Executive interaction on a regular basis
• Competitive market-rate salary for a Series A company
• Subsidized healthcare, vision, and dental
• Early equity!

We are an equal-opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. As a company, we value fairness, collaboration, communication, and leadership and build our teams around these values.