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JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  1. Go to Settings.
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  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Success Manager

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description
HRBaires is helping OneSignal to find a Customer Success Manager

Remote Pennsylvania (US) or Hybrid - New York (US)
$125K - $140K

About the Company

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email.

About The Role

OneSignal is seeking a versatile Customer Success role to help manage our US Enterprise business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!&
Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our biggest US Enterprise partners. The role is focused on retaining/growing an assigned book of customers.&

What You ll Do:&

  • Responsible for retaining and growing 20 to 40 Customers
  • Build relationships up and across the organization to achieve success goals
  • Contribute to customer onboarding&
  • Lead customer business reviews
  • Write publish customer feedback internally to support product roadmap
  • Collaborative, team-oriented mindset is a requirement

Skills and experience:&

  • 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
  • Experience working with Salesforce, Gong, and Vitally
  • Understand customer messaging and the user journey is a plus
  • You re highly collaborative with a deep sense of ownership and accountability
  • You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
  • Rollup your sleeves, versatile mindset


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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