Tech Program Manager for Data Governance

Title of Role TPM

Team/Department Data governance

Ideal # Years Experience 10 to 12 years

Outline of the Role:

We are seeking candidates for Technical Program Manager within our Global Product and Technology team. The TPM will be a primary point of contact for both internal and external teams, driving cohesiveness between support, delivery, and acceptance. To be effective, the TPM will work closely with a variety of internal stakeholders to prioritize work and drive on-time data governance delivery/service/support, including identifying and resolving risks and dependencies. This position requires a unique blend of technical expertise, leadership skills, and a deep data management and analytics understanding.

Responsibilities:

• Manage engagement with data governance programs to create rhythm for on-going support, maturity, and metrics reporting.
• Work with the Data Governance team and business partners to research, evaluate, document, maintain standards, and data governance best practices.
• Listen, understand, and analyze business requirements and work collaboratively with internal and external stakeholders to ensure the best possible experience when supporting the teams and looking at health parameters of the Product Location Information Master System
• Establish process, governance and working agreements to enable India North America collaboration
• Establish scrum/ processes to drive delivery and efficiencies for the team
• Work with stakeholders in identifying and preparing scope of work for the team
• Translate Yearly/Quarterly Initiatives into clear measurable OKRs & KPIs
• Plan (effort, task, resources) with respective tower TPMs, track and report project status
• Own and build team members onboarding/offboarding processes
• Good tech stack and system design knowledge on the relevant areas
• Should be responsible to own and remove impediments
• Representation in various forums
• Liaise with Managed Services Partners for L1/L2 Support, Cloud Engineering, Product Development in order to facilitate progress, resolution, consistency of approach to resolve customer's issues during go-live events.
• Define, document, and implement the best practice processes for program management.
• Help customers understand best practices around advanced cloud-based solutions.
• Be a part of the project team with diverse skills and working styles.
• Manage, control, prioritize, provide the latest status, and visibility to stakeholders responsible.
• Identify and utilize necessary tools to support new and evolving processes.
• Manage relationships throughout the customer organization including all project team members, business contributors and stakeholders, and executive management.
• Establish trusted relationships with customers and prospects and understand their objectives. Solicit and provide product feedback from customers and prospects.

Requirements:

• 10+ years' experience in Technical Program Management engaging with industry senior leaders (Tech Mgrs & Director level) on Data Governance, Data Quality, or Data Management programs
• Expert in analyzing stakeholder requirements, deciphering blockers, and facilitating smooth navigation in complex technical scenarios.
• Self-starter; works and solves problems independently; extremely well organized.
• Enjoy problem solving; formulates key relevant questions, gathers necessary info.
• Broad background in Digital Transformation projects and initiatives.
• Experience in developing and managing customer relationships.
• Motivation and desire to do whatever it takes to help the customer, and our company succeed.
• BS / MS in a technical discipline.
• Professional certification(s) related to Technical Program Management is highly desirable.
• Collaborate with cross-functional teams to define and implement devops/SRE best practices, including monitoring, alerting, incident response, and automation.
• Plan and work with the team on monitoring and maintaining Datadog and alerting systems to proactively identify and address potential issues before they impact our services.
• Proficiency in GitLab CI/CD pipelines to help team automate the deployment, testing, and release processes for our applications and infrastructure.
• Participate in on-call rotations and respond to incidents to minimize downtime and ensure service availability.
• Conduct post-incident reviews and implement improvements to prevent recurrence.
• Continuously evaluate and optimize system performance, reliability, and cost-effectiveness.

Additional Manager Comments:

Culture Add

• Good awareness of our culture/core values.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn t take themselves too seriously.

Required Skills : Program Management

Basic Qualification :

Additional Skills : Program Manager

Background Check : No

Drug Screen : No