Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Workplace Engineer

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

ComResource is looking for a Workplace Engineer.

We are seeking an experienced contractor to augment our first-level service desk service.

The Service Desk is a frontline, end-user computing, incident support team which processes, triages, and resolves or documents and escalates all IT-related service requests. This team is built upon exceptionally high customer satisfaction rates. Candidate should be an initiative-taker with a team mindset, who has a passion for helping customers primarily over the phone and via chat/email and may also run to user offices in the building to provide in-person support.

We are seeking a candidate who is highly technical and able to think creatively with a vast technical background in resolving issues on the spot. The ideal candidate possesses the ability to multitask and clearly communicate technical information to people with varying levels of technical ability, with a friendly demeanor.

Technologies we use to support our users: Ivanti Neurons for ITSM, Citrix VDI, Active Directory, CyberArk, Ivanti EPM, TeamViewer, M365 Hybrid, Windows, MacOS

Responsibilities:

  • Installing MDM and troubleshooting mobile devices problems (iOS and Android)
  • Troubleshooting issues with Teams, Zoom, or Webex.
  • Communicate effectively with staff by phone and be able to produce written communications (emails/chat) in a prompt and professional manner.
  • Other duties as assigned.

Essentials:

  • College Degree and 2 years of direct experience working for an Enterprise Service Desk. Certifications accepted in lieu of experience/education include: HDI, A+, Microsoft Technologies (Windows 11, M365, SharePoint Online permission management), Apple Technologies (Jamf), ITIL Foundations.
  • Able to work with general instruction, oversee projects and/or mentor junior staff on policies and procedures.
  • Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff.
  • Experience troubleshooting issues in an Enterprise Windows and/or Mac environment Able to resolve at least 60% of assigned incidents at first contact.
  • Experience fulfilling service requests, such as installing unpackaged software, installing peripherals or drivers, tracking inventory and on occasion, performing computer refreshes for Windows and Mac devices.
  • Commitment to following all ticketing guidelines and adhering to SLOs and exceeding 95% positive customer satisfaction surveys.
  • Fluent typing ability and able to converse via chat with proper grammar and etiquette.

Req ID: RB223973725

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs