Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Contact Center as a Service (CCaaS) Specialist

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

Job Title :Contact Center as a Service (CCaaS) Specialist
Job Location : Dallas, TX (onsite)
Job Tenure : Full time

We are seeking an experienced Contact Center as a Service (CCaaS) Specialist to join our team. The ideal candidate will have deep expertise in CCaaS platforms, with a focus on designing and implementing omnichannel solutions that enhance both customer and agent experiences while optimizing business workflows.

Primary Responsibilities:
  • Design and implement CCaaS solutions using various platforms, with a focus on NICE CXone, NICE inContact, Amazon Connect, Five9, and Genesys (in order of priority)
  • Develop comprehensive call flows and omnichannel strategies (voice, email, etc.) to meet business objectives
  • Facilitate discussions with stakeholders to understand requirements and recommend best practices
  • Integrate CCaaS solutions with CRM systems and other business applications
  • Optimize customer and agent experiences while ensuring efficient business workflows
  • Leverage AI capabilities to enhance CCaaS solutions when applicable
Required Qualifications:
  • Extensive experience with CCaaS platforms, particularly NICE CXone
  • Deep understanding of CCaaS beyond call flows, encompassing full platform capabilities
  • Excellent verbal and written communication skills
  • Strong ability to facilitate discussions and translate business needs into technical solutions
  • Expertise in omnichannel design (voice, email, chat, etc.) to meet business objectives
  • Proficiency in CTI (Computer Telephony Integration) with CRM systems
  • Experience with case management systems
  • Ability to recommend and implement industry best practices
Preferred Qualifications:
  • Experience with Salesforce and Microsoft Dynamics CRM
  • Background in homegrown CRM systems
  • Developer background in Python or Java
  • AI experience, particularly in leveraging pre-built AI capabilities for business solutions
  • Familiarity with multiple CCaaS platforms (NICE inContact, Amazon Connect, Five9, Genesys)
Key Skills:
  • CCaaS platform expertise (NICE CXone, NICE inContact, Amazon Connect, Five9, Genesys)
  • Omnichannel solution design
  • CRM integration (Salesforce, Microsoft Dynamics, homegrown systems)
  • Business process optimization
  • AI implementation in contact center solutions
  • Strong analytical and problem-solving skills
  • Excellent project management abilities

The ideal candidate will combine technical expertise with strong business acumen, enabling them to design and implement CCaaS solutions that drive operational efficiency and enhance customer satisfaction.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs

1d ago

BIM Specialist
BSA Lifestructures Inc
B
On Site, United States of America

Full Time, onsite, onsite

Salary undisclosed