Service Parts Planner

Company Overview:

Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking a Service Parts Planner to join us on our journey.

We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do.

Position Overview:

Supply Chain Planners at Bose Professional are responsible for the supply chain planning and procurement process for assigned product families. They establish a balance between suppliers and customers for specific products. These specialists understand and align to global customer demand, create global supply plans, and communicate requirements to suppliers. They act as the focal point for information, communication and escalation of major supply constraints and opportunities to internal forums for rapid resolution. They are lead facilitators and drivers of the planning process utilizing ERP to analyze and execute inventory planning, procurement, and distribution with alignment to corporate targets and KPIs.

This planner role will be responsible for global service parts. As the Service Parts Planner, you are responsible for monitoring parts activity and maintaining the appropriate inventory levels to achieve a high level of order fulfillment without creating an unnecessary surplus. This is an autonomous position where you are expected to take whatever measures are necessary to maintain the integrity of system data and the inventory accuracy for approximately 1000 service parts. The planner is expected to use discretion and judgement when balancing inventory levels for service parts. The planner is responsible for ensuring that the inventory is sufficient to fulfill customer demands while ensuring that inventory value levels are within organizational goals. This position will partner with product and quality teams to establish, launch, sustain and retire service parts throughout the lifecycle of a product. This is a 6-month contract with ability for extension.

Key Responsibilities:

• Accountable for developing, implementing, and maintaining a supply strategy for global service parts.
• Analyze and create supply plans based on demand and supply constraints that support customer fill rate service levels and balance demand and inventory at each node of the Global Supply Chain.
• Clearly and concisely communicate aligned plans for shortage and excess conditions.
• Maintain planning master data within planning systems to ensure data integrity.
• Develop demand and supply scenarios to continuously improve performance relating to both service levels and total costs through continuous evaluation of supply, product strategies and the positioning of inventory across the global supply chain.
• Utilize shipping analysis tools to determine and execute efficient shipping strategies globally.

Qualifications:

• Demonstrated knowledge working within ERP system including material master maintenance, planning, purchasing and deployment operations.
• Ability to create and foster a team-based environment to establish and maintain a cooperative relationship with individuals.
• Demonstrated expertise in critical thinking, influence, negotiation, problem solving, analytics and strategic thinking.
• Understand supply chain capabilities to supply effective solutions to constraints.
• Use critical thinking to scrutinize details of complex situations.
• Directly address challenges using data and deliver results using sound analytics.
• Create awareness of demand and supply misalignments to drive collaborative resolution.
• B.S. in supply chain management, materials / operations management or related discipline
• Minimum 5 years of related experience
• Understanding of Supply Chain, Business Processes and New Product Critical Milestones
• Experience in ERP systems such as Oracle NetSuite, SAP or equivalent.

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Position/Title: Service Parts Planner
Time Type: Full-time, 6-month contract
Location: Framingham, MA Hybrid (soon to be Hopkinton!)
Reports to: Director of Supply Chain Operations
Department: Operations

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