Field Technology Support Specialist
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Job Description
Field Technology Support Specialist (Technology Applications Specialist I Field Support)
About the job
We are seeking a Technology Applications Specialist with a strong technology background to join our team on a 3-month contract with the possibility of a permanent position based on performance. This role is located onsite in Parma, OH, and focuses on documenting systems and processes, collaborating with subject matter experts, and assisting with the release of new services. The ideal candidate will have operational acumen and work closely with system administrators and the technology team.
Whats in it for you?
- Onsite position with standard business hours (Monday to Friday, 8:00 AM to 5:00 PM)
- Competitive hourly rate with potential for conversion to a permanent position based on performance
- An opportunity to collaborate with cross-functional teams and enhance your technical skills
- A role that focuses on process improvement and technical documentation
What youll be doing:
- Collaborating with subject matter experts to build detailed documentation on systems and processes
- Updating and managing the companys systems procedure guides end to end
- Working with developers and operations to create new documents for upcoming service releases
- Creating, documenting, and refining technical information and various materials explaining products, tools, and services
- Managing multiple projects within content specifications, ensuring consistency and accuracy
- Assisting with customer training on company products and services, driving volume building, and customer satisfaction
Requirements:
- Bachelor's degree in a relevant technical field
- 2+ years of experience in technical writing or software documentation
- Proficiency in Microsoft Word, Google Docs, and PDF software like Adobe Acrobat
- Familiarity with the systems development life cycle (SDLC)
- Excellent written and verbal communication skills
- Strong time management and organizational skills
- Familiarity with HTML and CSS preferred
Does this sound like something you want to be part of?
Come join our team and lets shape the future of technology innovation!