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Sr. Desktop Support Technician - Active DoD Secret Clearance

Salary undisclosed

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PRISM seeks a Sr. Desktop Support Technician with an Active DoD Secret Clearance to join our IT team and provide exceptional technical support to our end-users.

Responsibilities

  • Deliver on-site and remote technical support for desktop and laptop computers.
  • Perform regular system backups, network storage allocation, and preventative maintenance.
  • Support Microsoft Windows environments and troubleshoot hardware issues.
  • Install and configure software patches, updates, and upgrades.
  • Maintain and optimize network performance and troubleshoot network problems.
  • Provide technical assistance for relocations and moves.
  • Create, update, and track service call requests.
  • Stage and take down end-user workstations and associated equipment.

Qualifications

  • Active DoD Secret Clearance
  • 5+ years of experience in desktop support or a related field.
  • Strong knowledge of Microsoft Windows operating systems and applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Knowledge of scripting languages (e.g., PowerShell, Bash).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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