Video Teleconferencing Administrator (VTC) - Sierra Vista, AZ

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS delivers innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are looking for a full-time Video Teleconferencing Administrator (VTC) Administrator to join our DVS team in Sierra Vista, AZ. This position requires an active secret clearance or the ability to obtain a clearance. The work location will be Fort Huachuca, AZ position, and will support the RCC-C, which provides cutting-edge technology in an enterprise environment.

Job Overview:

The successful candidate will be responsible for the planning, implementation, and maintenance of our organization's VTC systems. The role involves ensuring the seamless operation of video conferencing infrastructure, troubleshooting technical issues, and providing support for VTC users.

Key Responsibilities:

• Manage, assist, and set up video conferencing systems to meet organizational requirements.
• Administer and manage VTC servers, endpoints, and associated hardware.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
• Provide technical support to end-users for VTC-related inquiries and issues.
• Conduct user training sessions to enhance VTC system utilization and efficiency.
• Implement security measures to safeguard VTC systems and data.
• Ensure compliance with relevant regulations and security policies.
• Perform regular system updates, patches, and upgrades to maintain system integrity.
• Develop and execute maintenance plans to enhance system performance and reliability.
• Maintain detailed documentation of VTC configurations, procedures, and troubleshooting guides.
• Create and update user manuals and training materials.
• Collaborate with IT teams to integrate VTC systems with other enterprise applications.
• Coordinate with vendors for procurement, maintenance, and support of VTC equipment.

Qualifications:

• Proven experience as a VTC System Administrator or similar role.
• In-depth knowledge of VTC technologies, protocols, and standards.
• Proficient in troubleshooting hardware and software issues related to VTC systems.
• Excellent communication skills and the ability to provide user training and support.
• HS + 4 years of technical experience in UC/VoIP, AA/AS +2, BA/BS.
• Current DoD Secret Security Clearance with the ability to obtain a TS.
• IAT II certification (Security+ CE, SSCP, or CCNA-Security) required.
• CCNA R/S, CCNA Collaboration, or PCVE certification w/in 180 days of hire.

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.