Quality Assurance Spec III
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Quality Assurance Spec III
This Position schedule is Monday-Friday 8:00 AM TO 5:00 PM
Serves as a Quality Assurance Monitoring Specialist with the Quality Assurance Unit. Quality Reviews include Long Term Care, Home and Community Support Services Agency (HCSSA), Health Care Regulatory/Acute Care (HCR), and Chemical Dependency/Narcotic Treatment Program complaints and self-reported incidents. Reviews daily intakes of all allegations of abuse, neglect, and exploitation received by intake specialists to determine if it is a violation and to ensure timely and accurate triage and prioritization. Edits reports prepared by intake specialists prior to sending electronically to the regional offices for Investigation and to ensure quality control and accountability standards are maintained. Analyzes and interprets Regulatory Services policies, procedures and regulations. Provides consultation to agency staff, providers, advocates, consumers, legislators, and other agencies. Serves as a liaison between the Complaint Intake Unit and regional field operations staff. Assists with the intake of complaints, incidents, and requests for information. Performs related work and may participate in special projects and workgroups as assigned. Interprets policies, procedures, rules, regulations, standards and communicates on a complex level with others to exchange or verify information, respond to inquiries, address issues or resolve problems. Performs other duties as assigned.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with the agency leave policy and performs other duties as assigned.
Performs quality assurance reviews of non-long-term care and long-term care complaints and incidents to ensure accuracy/compliance with applicable Federal and State regulations. A Quality Assurance review ensures appropriate triage of priority, facility, patient history, allegations, and conditions of participation/coverage, if applicable. 35%
Evaluates non-long-term care and long-term care complaints and incidents related to abuse/neglect/exploitation of children, elderly, individuals with mental illness, or individuals with intellectual disabilities to ensure the assigned priority is in alignment with Federal and/or State regulations. This process includes notifying regional staff of 2-day or 24-hour priority intakes. 10%
Performs quality assurance reviews for complaints to ensure the facility/agency is within Federal or State Jurisdiction. When found to be non-jurisdictional, the intake is referred to another agencies, such as the Ombudsman, the Joint Commission, or the Medical Board. 10%
Interprets non-long-term and long-term care policies, procedures, rules, regulations, and standards for individuals within Complaint and Incident Intake. 10%
Communicates on a complex level with CII Staff, CMS Regional staff, State Regional staff, and other CII customers to provide, exchange, or verify intake information, answer inquiries, address issues, or resolve problems 10%
Identifies trends within internal policies and procedures and collaborates with management or workgroup to develop a resolution to ensure compliance with federal and state requirements. 10%
Completes Quality control operations and procedures by routing non-long-term care and long-term care high profile complaints and incidents when the resident/patient/client is a minor under Permanent Managing Conservatorship, or involves a legislative inquiry or becomes of public interest. 5%
Serves as liaison for assigned area on complex issues with agency staff and outside entities such as the CMS, Joint Commission, DFPS, and DSHS. 5%
Maintains current knowledge in assigned area by reviewing literature (CMS SOM Chap 5, Appendix Q, TAC rules, and Provider Letters), attending meetings/seminars, or communicating with other professionals. 5%
Knowledge Skills Abilities
Knowledge of state and federal laws and regulations related to regulatory programs.
Knowledge of health care principles, practices, and procedures.
Ability to effectively communicate, organize and present information, with others orally and in writing to provide information.
Ability to present professional and knowledgeable information to internal and external stakeholders.
Ability to use judgment, make effective decisions and prioritize work.
Ability to analyze and solve problems.
Registration Or Licensure Requirements
Any one of the following are preferred Registrations, License Requirements or Certifications: Licensed Vocational Nurse (LVN), Registered Nurse (RN), SMQT, QIDP, Medical Technologist/Laboratory Technician, Surgical Assistant, Emergency Medical Technician, End Stage Renal Disease/Dialysis Technician, Other License/Degree/Certification in Health Care.
Initial Selection Criteria
Bachelor's degree from an accredited college or university or Nursing Licensure. Related work experience may substitute for the required education on a year for year basis with maximum substitution of four (4) years. Experience in Acute Care Program, Regulatory Program, or HCSSA Program Preferred. RN/LVN Preferred or SMQT
Additional Information
Required schedule Monday-Friday 8:00 AM to 5:00 PM. Must be available to work a required on-call rotation M-F from 5-7, weekends, and holidays. Must be a good fit for the team. This position requires medical knowledge/experience and applicants MUST have a very strong medical/clinical background.
Applicants must pass a fingerprint and criminal background check prior to employment.
The position is full-time teleworked with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee’s residence to the office. Telework employees are responsible for providing the required infrastructure for working from home.
HHSC does not pay installation, monthly fees, or other charges for additional equipment.
MOS Code
5528
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Quality Assurance Spec III
This Position schedule is Monday-Friday 8:00 AM TO 5:00 PM
Serves as a Quality Assurance Monitoring Specialist with the Quality Assurance Unit. Quality Reviews include Long Term Care, Home and Community Support Services Agency (HCSSA), Health Care Regulatory/Acute Care (HCR), and Chemical Dependency/Narcotic Treatment Program complaints and self-reported incidents. Reviews daily intakes of all allegations of abuse, neglect, and exploitation received by intake specialists to determine if it is a violation and to ensure timely and accurate triage and prioritization. Edits reports prepared by intake specialists prior to sending electronically to the regional offices for Investigation and to ensure quality control and accountability standards are maintained. Analyzes and interprets Regulatory Services policies, procedures and regulations. Provides consultation to agency staff, providers, advocates, consumers, legislators, and other agencies. Serves as a liaison between the Complaint Intake Unit and regional field operations staff. Assists with the intake of complaints, incidents, and requests for information. Performs related work and may participate in special projects and workgroups as assigned. Interprets policies, procedures, rules, regulations, standards and communicates on a complex level with others to exchange or verify information, respond to inquiries, address issues or resolve problems. Performs other duties as assigned.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with the agency leave policy and performs other duties as assigned.
Performs quality assurance reviews of non-long-term care and long-term care complaints and incidents to ensure accuracy/compliance with applicable Federal and State regulations. A Quality Assurance review ensures appropriate triage of priority, facility, patient history, allegations, and conditions of participation/coverage, if applicable. 35%
Evaluates non-long-term care and long-term care complaints and incidents related to abuse/neglect/exploitation of children, elderly, individuals with mental illness, or individuals with intellectual disabilities to ensure the assigned priority is in alignment with Federal and/or State regulations. This process includes notifying regional staff of 2-day or 24-hour priority intakes. 10%
Performs quality assurance reviews for complaints to ensure the facility/agency is within Federal or State Jurisdiction. When found to be non-jurisdictional, the intake is referred to another agencies, such as the Ombudsman, the Joint Commission, or the Medical Board. 10%
Interprets non-long-term and long-term care policies, procedures, rules, regulations, and standards for individuals within Complaint and Incident Intake. 10%
Communicates on a complex level with CII Staff, CMS Regional staff, State Regional staff, and other CII customers to provide, exchange, or verify intake information, answer inquiries, address issues, or resolve problems 10%
Identifies trends within internal policies and procedures and collaborates with management or workgroup to develop a resolution to ensure compliance with federal and state requirements. 10%
Completes Quality control operations and procedures by routing non-long-term care and long-term care high profile complaints and incidents when the resident/patient/client is a minor under Permanent Managing Conservatorship, or involves a legislative inquiry or becomes of public interest. 5%
Serves as liaison for assigned area on complex issues with agency staff and outside entities such as the CMS, Joint Commission, DFPS, and DSHS. 5%
Maintains current knowledge in assigned area by reviewing literature (CMS SOM Chap 5, Appendix Q, TAC rules, and Provider Letters), attending meetings/seminars, or communicating with other professionals. 5%
Knowledge Skills Abilities
Knowledge of state and federal laws and regulations related to regulatory programs.
Knowledge of health care principles, practices, and procedures.
Ability to effectively communicate, organize and present information, with others orally and in writing to provide information.
Ability to present professional and knowledgeable information to internal and external stakeholders.
Ability to use judgment, make effective decisions and prioritize work.
Ability to analyze and solve problems.
Registration Or Licensure Requirements
Any one of the following are preferred Registrations, License Requirements or Certifications: Licensed Vocational Nurse (LVN), Registered Nurse (RN), SMQT, QIDP, Medical Technologist/Laboratory Technician, Surgical Assistant, Emergency Medical Technician, End Stage Renal Disease/Dialysis Technician, Other License/Degree/Certification in Health Care.
Initial Selection Criteria
Bachelor's degree from an accredited college or university or Nursing Licensure. Related work experience may substitute for the required education on a year for year basis with maximum substitution of four (4) years. Experience in Acute Care Program, Regulatory Program, or HCSSA Program Preferred. RN/LVN Preferred or SMQT
Additional Information
Required schedule Monday-Friday 8:00 AM to 5:00 PM. Must be available to work a required on-call rotation M-F from 5-7, weekends, and holidays. Must be a good fit for the team. This position requires medical knowledge/experience and applicants MUST have a very strong medical/clinical background.
Applicants must pass a fingerprint and criminal background check prior to employment.
The position is full-time teleworked with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee’s residence to the office. Telework employees are responsible for providing the required infrastructure for working from home.
HHSC does not pay installation, monthly fees, or other charges for additional equipment.
MOS Code
5528
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
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