Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...
V

Intermediate Level support Desk Technician

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Description

Job Description

We are seeking an Intermediate Support Desk Technician to join our dynamic team at [VRC Insurance Systems, a leading computer software development company. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. This role is crucial in supporting internal staff and ensuring our clients can effectively utilize our products. Must pass background check.

Key Responsibilities

  • Provide technical support to internal and external clients via phone, email, and chat.
  • Diagnose and resolve hardware and software issues related to company products.
  • Document and track issues in the ticketing system to ensure timely resolution.
  • Collaborate with software development teams to escalate and resolve complex technical issues.
  • Assist in the installation and configuration of software applications.
  • Conduct training sessions for end-users on software functionality and best practices.
  • Maintain knowledge of the latest software updates and industry trends to provide accurate support.
  • Contribute to the development of knowledge base articles and training materials.
  • Participate in on-call support rotation as needed.

Qualifications

  • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
  • 2-4 years of experience in a help desk or technical support role.
  • Proficiency in Linux / UNIX, Windows and Mac OS, as well as common software applications.
  • Familiarity with networking concepts and basic troubleshooting techniques.
  • Strong communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Excellent customer service skills with a focus on resolving issues promptly.

Preferred Skills

  • Experience with hosted systems, servers and information security, a plus
  • Basic knowledge of SQL and Oracle, Postgres database management.
  • Excellent trouble shooting skills with networks, UNIX/Linux servers and Windows desktop
  • Demonstrated understanding of various virtualization technologies and data center operations.
  • Certifications such as CompTIA A+ or ITIL are a considered a plus, however practical experience important
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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