IT Permission Support with Tier 1 Helpdesk

As an IT Helpdesk Analyst, you will serve as the first point of contact for the employees' technical issues while also taking on the role of Permissions Analyst. You will handle the setup of access permissions for new hires, ensuring they have the necessary access to systems and applications. This position offers an opportunity to learn about SOX compliance and ERPs while working closely with your team lead.

This 6 month+ contract is onsite in west Georgia.

Key Responsibilities:

• Respond to incoming support requests via phone, email, walk ups or ticketing system.
• Assist in setting up access permissions for new hires, modifying and managing their accounts in Active Directory.
• Document and track issues in the ServiceNow ticketing system to ensure timely resolution.
• Perform Excel data entry to maintain accurate records of permissions and access setups.
• Work closely with the team lead to complete specific tasks related to new hire setups.
• Maintain a QA mindset to ensure accuracy and compliance with company protocols.
• Provide guidance on the use of various software applications and tools.
• Collaborate with senior IT staff on more complex technical issues.
• Maintain a positive and professional demeanor while assisting users.
• Participate in training sessions to enhance technical knowledge and skills.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic knowledge of computer systems, networks, and troubleshooting techniques.
• Familiarity with Active Directory and ticketing systems like ServiceNow.
• Proficient in Excel with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to work well in a team environment.
• Eagerness to learn and grow in the IT field, including knowledge of SOX and ERPs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.