Sr Strategy & Planning Associate
Salary undisclosed
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About The Role
---- What the Candidate Will Do ----
- Global S&P Planning & Ops team is responsible for leading key Planning processes for CommOps including financial planning, strategic planning and operational target setting
- The mission of the Planning & Ops team is to enable CommOps to plan, measure and communicate progress against highest priority financial and operational goals across global strategic pillars
- In this role, you will be responsible for leading a high visibility and strategic process for CommOps driving alignment across multiple senior stakeholders
---- What the Candidate Will Do ----
- Lead key financial and operational planning processes for CommOps including Annual Planning, Long Range Planning and Half Yearly Planning
- Lead the improvement of planning processes based on stakeholder feedback and planning post mortems
- Ensure clarity of roles and responsibilites through continued stakeholder discussions and cross CommOps alignment
- Work with regional and global S&P / business planning teams to develop and curate the Planning processes to meet the needs of Global First
- Strategically assess and influence the development of each CommOps team's internal performance reviews, cadence and material to the CommOps LT
- Bachelor's degree in Business / Economics or other quantitative fields
- 3+ years of strategy consulting, corporate strategy, program management, or financial planning
- MBA or PMP
- 5+ years of strategy consulting, corporate strategy, program management, or financial planning
- Experience assessing, improving, and independently running strategic budget & operational planning processes for high-growth teams
- Explicit experience building business cases for cost savings/investment opportunities
- Ability to create and communicate frameworks for driving cross-functional decision-making using data and principled assumptions
- Advanced analytical & presentation skills; e.g. Excel / Google Sheets, analysis of financial trends / KPIs, PowerPoint / Google Slides, etc.
- Understanding of financial metrics and experience working with such metrics
- Excellent organizational and program management skills; ability to build and execute against interdependent timelines
- Experience with Chief of Staff / Program Management Office / executive communications, and the attention to detail required to be successful in those capacities
- Excellent written and verbal executive communication skills
- Exposure to support operations, including a working knowledge of standard support operational health metrics like customer satisfaction, defect rate, contact rate, etc. and how they influence support economics
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