Application Analyst III Remote

Client: Energy & Utility

Role: Application Analyst III

Duration: 24 Months

Location: Charlotte/ Remote

Looking for a hands-on Application Analyst III to work on the IVR (Interactive Voice Response) system. Qualified developers will have an opportunity to work on an array of challenges as we move Energy's customer IVR to the cloud as part of our cloud migration strategy for our call centers. This position has a direct impact on the day-to-day experiences of both our team members and customers alike.

Analysts at this level engage in development of IVR applications, have an in-depth knowledge of the Nuance NVP platform and the Nuance Development Framework as well as support tasks including monitoring, patching and maintenance for the IVR servers, web and microservices and corresponding vendor applications. Applicants must be knowledgeable on outbound omni-channel applications and vendors including Swampfox and Message Broadcast. The qualified candidate for this position should be able to support the entire IVR system health, code quality, system integration and VXML system concepts and best practices. They should be able to identify problems, collaborate on solutions and take actions to resolve issues.

Required Qualifications:

Bachelor's degree in computer science or a related discipline as well as 5 at least years in a primary role on a team managing a similar product.

Job-specific knowledge, skills or abilities:

• Extensive experience in Design/Development of VXML (Voice XML) applications as related to Nuance NVP and NDF
• An in-depth knowledge and/or experience about telephony/telecom systems and CTI integration with Avaya, Cisco and Genesys
• Kubernetes and AWS container skills and familiarity with using Nirmata for container management
• DevOps knowledge including Git, Jenkins, Maven and Nexus
• Linux/server and admin and some Unix shell scripting skills
• Java (including Spring, Spring Boot, JPA, Hibernate, JSP)
• SQL (developing queries for Oracle, Hana, AWS Aurora)
• Knowledge about outbound communication applications and vendors especially Swampfox and Message Broadcast

Preferred Qualifications:

• Exposure to Dynatrace, Splunk, Jenkins, SAP HANA, Jira and Java script
• Demonstrated success in complex problem solving and an understanding of quality delivery and
• Effective communication skills and a demonstrated ability to work with others having differing priorities/views/goals than your own to meet your goals.
• Experience in migrating any IVR to Genesys Cloud IVR and familiarity with Genesys IVR Designer would be a definite plus
• Experience in Voice Biometrics especially PinDrop integration would another plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.