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Lead Content Manager/ TechnicalWriter

Salary undisclosed

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Job Description:

We are seeking a dynamic and experienced Lead Content Manager/Technical Writer to join our team. The ideal candidate will have a strong background in research, design, development, and writing technical information for diverse audiences and purposes. This role will also involve managing a team of over 10 writers, ensuring the production of high-quality documentation that meets plan requirements and project needs.

Responsibilities:

>Research, design, develop, and write technical information online or in print for various audiences and purposes.

>Produce documentation that complies with the documentation plan requirements.

Develop and test user scenarios to demonstrate product usage.

>Obtain technical information from various project owners and convert specific feedback into comprehensive documentation.

>Respond to editorial and reviewer feedback to refine content.

>Act as both a writer and reviewer, managing a team of 10+ writers.

>Leverage instructional design experience as an added advantage.

>Quickly learn new and complex topics, synthesizing them for targeted audiences.

>Identify knowledge gaps and support practice issues, suggesting updates or new assets to ensure a comprehensive and organized knowledge library.

>Review and provide constructive feedback for content created by peers during review cycles.

>Aggregate knowledge inputs from disparate sources to author relevant content tailored to specific advocate needs, utilizing a common format and voice.

>Apply a strong attention to detail during asset development by validating inputs and processes, reducing stakeholder review time and feedback.

>Maintain consistency in the documentation style and standards.

>Collaborate with cross-functional teams to gather product information and insights.

>Develop clear, concise, and user-friendly documentation and user guides.

>Update and maintain existing documentation to reflect product changes and improvements.

>Track and manage documentation issues and requests using established tools and systems.

>Participate in team meetings and contribute to the planning and improvement of documentation processes.

>Oversee all aspects of content strategy, creation, and distribution while driving process documentation, improvements, and operational efficiency within the team.

>Manage a team of content specialists to deliver high-quality content that supports business objectives, leveraging data insights and key performance metrics for Monthly and Quarterly Business Reviews.

>Work closely with cross-functional teams and stakeholders to ensure content accuracy, consistency, and timeliness while fostering team performance and development.

Skill Set Required:

  • Governance
  • Triage (Facilitate/Intake/Assignment)
  • Process Management (Shepherding)
  • Framework (Document/Enable/Enforce)
  • Reporting (Throughput/Performance)
  • Strong leadership skills.
  • Excellent communication capabilities.

Deep understanding of digital content trends and best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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