Lead Content Manager/ TechnicalWriter
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Job Description:
We are seeking a dynamic and experienced Lead Content Manager/Technical Writer to join our team. The ideal candidate will have a strong background in research, design, development, and writing technical information for diverse audiences and purposes. This role will also involve managing a team of over 10 writers, ensuring the production of high-quality documentation that meets plan requirements and project needs.
Responsibilities:
>Research, design, develop, and write technical information online or in print for various audiences and purposes.
>Produce documentation that complies with the documentation plan requirements.
Develop and test user scenarios to demonstrate product usage.
>Obtain technical information from various project owners and convert specific feedback into comprehensive documentation.
>Respond to editorial and reviewer feedback to refine content.
>Act as both a writer and reviewer, managing a team of 10+ writers.
>Leverage instructional design experience as an added advantage.
>Quickly learn new and complex topics, synthesizing them for targeted audiences.
>Identify knowledge gaps and support practice issues, suggesting updates or new assets to ensure a comprehensive and organized knowledge library.
>Review and provide constructive feedback for content created by peers during review cycles.
>Aggregate knowledge inputs from disparate sources to author relevant content tailored to specific advocate needs, utilizing a common format and voice.
>Apply a strong attention to detail during asset development by validating inputs and processes, reducing stakeholder review time and feedback.
>Maintain consistency in the documentation style and standards.
>Collaborate with cross-functional teams to gather product information and insights.
>Develop clear, concise, and user-friendly documentation and user guides.
>Update and maintain existing documentation to reflect product changes and improvements.
>Track and manage documentation issues and requests using established tools and systems.
>Participate in team meetings and contribute to the planning and improvement of documentation processes.
>Oversee all aspects of content strategy, creation, and distribution while driving process documentation, improvements, and operational efficiency within the team.
>Manage a team of content specialists to deliver high-quality content that supports business objectives, leveraging data insights and key performance metrics for Monthly and Quarterly Business Reviews.
>Work closely with cross-functional teams and stakeholders to ensure content accuracy, consistency, and timeliness while fostering team performance and development.
Skill Set Required:
- Governance
- Triage (Facilitate/Intake/Assignment)
- Process Management (Shepherding)
- Framework (Document/Enable/Enforce)
- Reporting (Throughput/Performance)
- Strong leadership skills.
- Excellent communication capabilities.
Deep understanding of digital content trends and best practices