Network / Telephony Support Technician

RESPONSIBILITIES:
Kforce has a client in Santa Clara, CA that is seeking a Network/Telephony Support Technician to provide first level support to resolve problems with network/telephony products and applications, perform setup and maintenance of computer systems, and interact with third party hardware and/or software vendors under the guidance of senior team members.

Job Responsibilities:
* Assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks
* Provide Level 1 support and troubleshooting to resolve Network and Telephony issues
* Support the day-to-day operation, reliability, and integrity of the enterprise voice communications network
* Assist with all issues including, but not limited to client hardware and software issues related to Network Telephony
* Execute all tasks related to installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision
* Assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
* Perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution
* Support tracking and documentation of details of problems, status of service requests, and resolutions
* Review information (e.g., procedures, installation, configuration) related to new technology
* Pursue self-development and effective relationships with others by sharing information with coworkers and customers
* Adapt to and learn from change, difficulties, and feedback
* Support troubleshooting efforts in conjunction with customer to identify routine problems and prioritize incoming requests and alerts
* Exceed customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

REQUIREMENTS:
* High School diploma or a GED
* 3-6 years of recent, relevant experience is required

Preferred:
* Associate degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or equivalent IT experience, or Microsoft certification such as: A plus, MCP, MCSE, etc., related to IT support
* Network+ certification preferred
* High level of experience with Server Systems; Advanced Knowledge and Experience with Server Capacity Planning, Server Performance and Server Performance Software Use/Support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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