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Voice Engineer

Salary undisclosed

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Hybrid: 2-3 days onsite

Role Description:

Responsibilities include network infrastructure and telecom, delivering uninterrupted business operation, performing scheduled maintenance, and ownership of projects and implementations. Main areas of expertise include: voice, video, automation, API call scripting, collaboration tools, network infrastructure and logistics.

Role Objectives:

  • Provide 2nd level support on daily voice, video, collaboration tools and network infrastructure tasks and issues reported by user support desk.

  • Work on assigned voice/video and network infrastructure projects.

  • Develop automation scripts within Unified Communication system.

  • Work on assigned voice/video and network infrastructure projects

  • Provide support during system installations across all sites.

  • Provide support to other Systems Infrastructure teams during project implementation.

  • Maintain inventory of network and telecom devices and services.

Qualifications and Skills:

  • 3+ years of professional experience.

  • Intermediate technical and hands-on knowledge on Cisco Unified voice communication infrastructure and skills to support, troubleshoot, configure, and install voice, video endpoints and collaboration tools.

  • Technical scripting skills to write automation against Cisco Unified communication components.

  • Previous experience working in network infrastructure areas preferably in a financial institution.

  • Experience with trading floor voice and recording systems.

  • Knowledge of configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access.

  • Prior experience with configuration of Cisco switches, routers and firewalls.

  • Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP.

  • Knowledge on troubleshooting networking issues OSI layers 1-7 across voice, video networks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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