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Technical Support Analyst - Locals Only

  • Full Time, onsite
  • Swift Strategic Solutions Inc
  • On Site, United States of America
Salary undisclosed

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A Public Sector client of ours is looking for a Technical Support Analyst to work on their ongoing project in the Richmond, VA office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 2+ years of hands-on experience in the following.

  • Respond to and direct help desk tickets to other technicians for resolution
  • installation and troubleshooting of PCs, printers, iPhones, and software
  • Daily inspections of server room and data closets
  • Manage backup tape rotation and cases for offsite pickup
  • Some Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPN
  • Perform network jack activation for correct VLAN
  • Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
  • Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
  • Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools
  • Strong presence, professional image, and ability to deal confidently with technical matters
  • Excellent verbal and written communications skills
  • Highly motivated, self-sufficient and able to work well independently

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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