Service Desk Specialist
Salary undisclosed
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Job Description
Job Description
Greetings,
My name is Purvi, and I am a Senior Recruiter representing Mastech Digital. I am reaching out to you through this email regarding a Contractual opportunity as below.
Title: Desktop support Specialist
Location: Somerville, MA
Duration: Contract
Responsibilities:
- Serve as the primary contact for Workday support post-launch.
- Train contractors on Workday functionality.
- Experience with ticketing system.
- Provide technical support via phone and online portal, following ITIL best practices.
- Troubleshoot issues related to software, networking, and security.
- Document and track issues and resolutions; generate daily reports.
- Collaborate with subject matter experts to resolve complex problems.
- Ensure shift coverage and prioritize unresolved issues.
- Participate in Service Desk improvement projects
Required Experience:
- 1+ year of customer service, with technical support experience preferred.
- Knowledge of operating systems, networking, and information security.
- Strong communication and problem-solving skills.
- Familiarity with ITSM and incident management is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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