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Jobs or company...

Technical Customer Support Associate Analyst (255643)

Salary undisclosed

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Dice
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Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Customer Support Associate Analyst

Location: Chattanooga, TN/Onsite

Contract Duration: 6 months contract with possibilities of extension

Pay Range : $21-24/hour

Job Description:

About the Opportunity:

Duties:

  • Provide basic colleague technical support including but not limited to:

  • Computer hardware diagnostic, troubleshooting, configuration, and refresh.

  • Software installation and troubleshooting.

  • Voice and video network diagnostic and repair.

  • Mobile device configuration, training, and diagnosis.

  • Recovery testing to confirm availability of systems where outages have occurred

Manage basic ticket workflows including but not limited to:

  • Escalating unresolved issues in a timely manner.

  • Maintaining and tracking inventory of hardware in the appropriate systems.

  • Documenting and tracking status of colleague inquiries, coordinating appropriate response.

  • Proactively setting expectations with colleagues.

  • Following up to ensure colleague satisfaction.

  • Provide proactive support, maintenance, and innovation including but not limited to:

  • Implementing approved operating system enhancements.

  • Recommending system modifications to reduce colleague problems.

  • Interacting with other support groups to restore service and /or identify and correct colleague computing problems.

  • Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.

Skills:

  • Strong knowledge of the following is preferred.

  • Microsoft operating systems and Microsoft Office.

  • Apple hardware and operating systems.

  • Networking switches and data networks.

  • IP telecommunications systems.

  • Audio Visual Systems.

  • Capability to analyze problems and use sound judgement for determining solutions.

  • Ability to clearly communicate with customers and other IT staff.

  • At least 1 Year PC/LAN technical or equivalent experience preferred.

  • Aptitude for providing strong customer service through interactions and communications, verbally and written.

  • A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.

  • Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.

  • Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

Education:

  • High School Diploma, GED and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.

  • A+ certification (Preferred) or equivalent combination of education, training, and experience.

Note: This is a contract position with potential for extension. Candidates must be on the company's payroll; subcontracting is not allowed.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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