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Tech Support Supervisor

  • Full Time, onsite
  • pro/source <IT>
  • Miami-Fort Lauderdale Area, United States of America
Salary undisclosed

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Tech Support Supervisor

Fort Lauderdale, FL

Terms & Compensation:

  • Salary: $70-75K + 7.7% bonus
  • 100% employer-paid medical plan, with additional benefits including 401(k) match, dental, vision, and more.
  • Onsite position in Fort Lauderdale, FL area
  • Working hours: Monday-Friday, 8:00 am – 5:00 pm, with flexibility for additional hours as needed.

We’re looking for a Tech Support Supervisor to lead and manage technical support teams in a fast-paced, innovative environment. This role offers the chance to shape and drive call center best practices while working at an industry-leading company that specializes in manufacturing and distributing cutting-edge technology products across the globe. If you have leadership experience in tech support, enjoy solving complex issues, and thrive in a dynamic environment, this might be the perfect fit for you.

Position Overview: As a Tech Support Supervisor, you will oversee internal and external support teams, ensuring client satisfaction and operational efficiency. You’ll lead by example, train team members, manage schedules, and troubleshoot technical issues related to networking, computer hardware, and software. This role is vital in bridging the gap between leadership and tech support staff, monitoring performance, and addressing real-time metrics.

Key Responsibilities:

  • Manage call center operations, focusing on productivity and compliance.
  • Develop action plans for performance improvement.
  • Coordinate training sessions and create technical documentation.
  • Troubleshoot technical issues and provide end-user training.
  • Work closely with leadership to review service trends and technologies.

Must-Have Qualifications:

  • 5+ years of experience in Tech Support, Customer Service, or Help Desk.
  • Prior leadership experience in managing tech support teams.
  • Strong data-driven mindset to track and monitor team performance.
  • Proficiency with Microsoft Office Suite and LAN/Operating Systems knowledge.
  • Experience with external Point of Sale systems and peripherals is a plus.

Next Steps: If you’re ready to lead in an exciting, hands-on role with growth opportunities, apply today! Interviews will include an initial virtual round followed by a PI Assessment and a second interview with management.

Take the next step in your career and make a significant impact by joining a team dedicated to excellence and innovation.