CMDB/Asset Management Specialist - ServiceNow
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Location: Fully Remote
Duration: 12+ month contract
Work Requirements: , Holders or Authorized to Work in the U.S.
Compensation: $60/hr - $70/hr
Job Description:
CMDB/Asset Management Specialist
We are seeking a skilled and experienced ServiceNow CMDB and Asset Management Specialist to join our IT team. The successful candidate will be responsible for maintaining and optimizing our ServiceNow Configuration Management Database (CMDB) and Asset Management modules, ensuring data accuracy, and supporting the organization's IT infrastructure and services.
Key Responsibilities:
1. CMDB Management:
- Maintain and update the ServiceNow CMDB, ensuring data accuracy and integrity
- Identify and resolve CMDB issues, discrepancies, and inconsistencies
- Develop and implement processes for CMDB data governance and quality assurance
- Collaborate with various teams to ensure CMDB data aligns with business requirements
- Integrate third party tools with ServiceNow using API or service Graph connectors.
- Manage Vulnerability threats across a distributed, hybrid network. sending automated alerts to IT teams for remediation.
2. Asset Management:
- Oversee the ServiceNow Asset Management, including asset lifecycle management
- Maintain accurate and up-to-date asset records, including hardware and software assets
- Perform regular asset audits and reconciliations to ensure data accuracy
- Develop and generate asset reports for management and compliance purposes
- Develop Application Service Mapping
3. ServiceNow Administration:
- Perform minor coding and configuration tasks within ServiceNow to support CMDB and Asset Management functions
- Customize and maintain ServiceNow forms, fields, and workflows related to CMDB and Asset Management
- Provide user support and training on ServiceNow CMDB and Asset Management modules
- Monitor and optimize ServiceNow performance related to CMDB and Asset Management
4. Reporting and Analysis:
- Generate regular dashboard reports on CMDB health, asset utilization, and related metrics
- Analyze CMDB and Asset Management data to identify trends, opportunities for improvement, and cost optimization
- Provide insights and recommendations based on data analysis to support business decisions
5. Collaboration and Communication:
- Work closely with IT teams, including Infrastructure, Operations, change management and Service Desk, to ensure seamless integration of CMDB and Asset Management processes
- Collaborate with cross-functional teams, such as Finance and Procurement, to align asset management practices
- Communicate effectively with stakeholders at all levels, providing updates, insights, and recommendations
Required Skills and Experience:
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 3+ years of experience working with ServiceNow, with expertise in CMDB and Asset Management modules
- ServiceNow System Administrator certification or equivalent experience
- Strong understanding of ITIL and IT service management principles
- Experience with ServiceNow scripting and coding (JavaScript, HTML, CSS)
- Knowledge of database management and data modeling concepts
- Excellent analytical and problem-solving skills
- Strong communication and collaboration abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
Preferred Skills and Experience:
- ServiceNow CMDB and/or Asset Management certifications
- Experience with IT asset discovery and inventory tools
- Knowledge of IT financial management and software asset management practices
- Familiarity with ITSM frameworks such as ITIL, COBIT, or ISO 20000
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
