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Desktop Support Tech

Salary undisclosed

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Job Title : Desktop Support Tech

Location : Cleveland, OH 44113

Duration : 6+ months Contract

Pre-Screening Questions:

  • What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc)
  • Are you willing to work in the office 100%
  • Briefly describe your experience in helping wide range of end users and why you are ideal for this role.

Job Description:

  • Desktop support helping a wide range of end users
  • Responding to tickets
  • Providing Level 1 and potentially level 2 Support
  • Maintaining office technology
  • Front facing customer service
  • Very high focus on customer satisfaction
  • Experience with Remote software tools
  • Lifecycle management
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Led small projects (not a project manager)
  • Software deployment
  • Remote management
  • Incident Request Management

Experience expectation:

5 years+ of enterprise experience (2nd level support), focus on customer service

H.S Diploma

Experience with Remote software tools, Lifecycle management

  • Level 1 & Level 2 software support
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Remote management
  • Incident Request Management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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