Business Operations Associate
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Business Operations Associate
About Primary Health:
Primary Health empowers independent primary care doctors serving Medicaid patients to better address patient needs while also earning significantly more revenue. We automate tedious admin tasks, provide holistic insights for practices, and help our providers succeed in their goal of high quality, compassionate care for everyone.
Our Core Values: Accountability, Adaptability, Empathy, Entrepreneurship, and Integrity.
Job Description:
We're seeking ambitious and empathetic operations leaders to help our practices take care of a very underserved patient population. The emphasis is on people who excel at groundwork that helps our doctors succeed in patient care on a day-to-day basis.
Responsibilities:
- Empower and elevate our customers' front desk team and clinicians through immersive training sessions and transformative coaching
- Glean product insights to shape our product roadmap
- Architect a cutting-edge customer experience framework, strategically prioritizing and swiftly addressing client needs
- Manage data and reporting to help improve care for 10,000+ patients
- Act as the first point of contact for our customers, spending significant time in practices
- Gather and analyze information in complex healthcare environments to improve our processes and product
Qualifications:
- Quick learner with the ability to adapt to various roles and responsibilities
- Excellent communication skills to inspire change internally and externally
- Ability to switch naturally between functions and see connections while executing on the ground
- Strong analytical skills for data-driven decision making
- Passion for increasing access to high-quality healthcare for underserved communities
- Willingness to relocate to New York City (if not already based there)
What We Offer:
- Opportunity to make a significant impact on healthcare access for underserved communities
- Autonomy to influence product direction and work directly with customers
- Chance to be an early member of a growing operations team
- Collaborative work environment with mission-driven colleagues
Company Achievements:
- Signed early pilots with potential for $3m+ ARR
- Thousands of patients already benefiting from our platform
- Funding from prominent healthcare investors, including Chelsea Clinton's Metrodora
About the Founders:
Our founders, Yuheng and Kai, bring personal experiences and passion to our mission. Yuheng's background in building software for his parents' private practice, and Kai's upbringing in the Bronx as the son of Jamaican immigrants, drive our commitment to empowering independent doctors and improving healthcare access.
How to Apply:
If you're interested in this role and our mission, please email your resume and a brief introduction to [email protected] or apply directly here on LinkedIn.
Our commitment to inclusion and belonging
Primary Health is committed to building a diverse company and working with the broadest talent pool possible. We encourage applications from all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
Interview Process:
The interview process will be an interview with each of the co founders (and a member of the team) followed by a work project to assess your ability to solve problems pertinent to the business and an on-site follow up with the team. We aim for this to be no longer than 2 weeks.
