IT business Analyst

WE RISE TOGETHER!

At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.

AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous categories, including Soft Bread and roll, Artisan Bread and roll, Cake and Pie, Pizza and Flatbread and Pastry and Croissant. AMF is part of the Markel Food Groups, the leading equipment supplier to food manufactures around the world.

Our culture and shared values are spelled out in "The Markel Style" as we encourage and recognize teammates that bring these values to life each day. With the style as our guide, our teams pursue excellence while keeping a sense of humor. Seeking to know our customers' needs, we aim to build financial value for our shareholders while sharing success with others and winning together. We are inspired to work hard and encouraged to challenge management to find better ways of doing things. At AMF, we believe in fostering the professional development and personal potential of our diverse workforce.

If you're searching for the next company to call home, AMF Bakery Systems provides a teammate-centered culture with exciting career growth opportunities. We strive to build extraordinary teams by seeking out a wide range of talent, experiences, and diverse backgrounds. Diversity of thought and the collaboration of various life experiences are what drive growth and innovation at AMF.

Job Summary

The position is part of the global AMF IT Application team, reporting to the Director of IT Applications of AMF, an operating company within the Markel Food Group. The D365 CRM/E-commerce Business Analyst is responsible for maintaining and supporting solutions in D365 CRM/E-Commerce and applications on Azure Portal. This teammate will work closely with Sales, Field Service and Operations users. This position will also be an advisory role for senior leadership regarding Sales and E-Commerce functions in D365 CRM/E-Commerce.

Responsibilities

Include, but not limited to:

• Serve as liaison between technology and business end-users including hands on coding experience.
• Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions
• Triage incidents/problems with CRM/E-Commerce systems as they arise (as Tier I/II support), and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners
• Create & identify ways to improve CRM/E-commerce metrics and KPIs
• Manage projects/enhancements by gathering requirements and finalize solutions
• Write and socialize test plans, System Integration test cases and UAT test cases related to supported CRM/E-Commerce systems and their changes
• Partner with internal/External global users to learn their business, business processes, challenges and objectives
• Manage execution of System Integration Testing and UAT related to supported CRM/E-Commerce systems and their changes
• Assist with completing operational readiness (Service Transition) documentation required of all changes made to CRM systems
• Develop use cases to explain/demonstrate business requirements/specifications to the technology team
• Facilitate implementation of new functionality through communications, training sessions, demos, and the development of appropriate documentation
• Critically evaluate information from multiple sources and clearly indicate quality of final analysis
• Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
• Analyze and report on complex data to meet business needs.

Requirements

• 6+ years of hands-on functional Dynamics 365 CRM experience and an E-Commerce solution.
• Bachelor's degree in Computer Science or related field
• Preferred certifications: Salesforce Administrator, Microsoft Dynamics, E-Commerce solutions
• Good knowledge of project tools including Office, Visio, Issue tracking system, Visual Studio
• Experience and knowledge of Dynamics cloud application
• Experience in CRM/E-commerce implementation and supporting of those applications
• Experience/understanding of business process reengineering and business modeling concepts
• Experience with other e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong analytical and writing skills
• Business experience a plus
• Experience configuring, creating new setups and master data import in Dynamics 365
• Ability and willingness to travel up to 25%

Leadership Imperatives/Competencies

Process Improvement. Designs and implements transaction processes and systems improvements to create efficient and effective business activities through a strong understanding of key business processes and integrations.

Results Focused. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers in the organization; very bottom line oriented and strategically focused; steadfastly pushes self and others for results. Delivers error free work and does so with a high level of integrity.

Relationship Building/Communication Skills. Demonstrates exceptional verbal skills in interpersonal interactions and instructional delivery so that intended purpose is achieved. Prepares written material that is appropriate for the audience to accomplish the intended purpose. Builds effective relationships of trust and credibility with internal customers that lead to stronger buy-in and sponsorship within their businesses.

Leads with the Values. Drives to win in a way that demonstrates values: Respect for the Individual, Uncompromising Integrity, Trust, Credibility, Continuous Improvement and Personal Growth, Recognition and Celebration

Leads Change. Drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; introduces and implements new approaches to improve results by transforming organizational culture, systems, or products / services.