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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
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Contact Center Test Lead at Schaumburg , IL - Hybrid

Salary undisclosed

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Dice
Original
Simplified

Position: Contact Center Test Lead (With 15 + yr)

Location: Schaumburg , IL

Duration: 6-12 Months

1.Good knowledge of Contact Center Domain preferably 4+ years
2.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows
3.Testing Experience using Cyara cloud-based application to execute & develop automation scripts and writing SQL queries
4.Testing Experience in all phases of the test cycle in CC domain, including Integration/System Testing, Regression Testing, User Acceptance Testing
5.Collaborate with internal users to gather and analyze business requirements for contact center solutions, including telephony, e-mail, chat, IVR, skills based routing, knowledge management, CTI, interactions analytics, quality management, workforce management, AI, and reporting. Configure and customize these solutions
6.Support leadership with defining quality standards for inbound, outbound, and automated standards to ensure quality and compliance standards are exceeded.
7.Define data strategy for Contact Center KPI reporting, and customer centric reporting
8.Ability to analyze call data and performance metrics to identify trends,Best practices and areas for improvement
9.Testing Experience in Salesforce/Service now integrations with Genesys Cloud
Ability to quickly learn GDF/Google GCAI chatbots and voice bots Testing in integration with Genesys cloud for call routing to agents.
10.Create test plans for QA, releases, upgrades, Implement devops solutions to automate repetitive tasks and perform automated testing.
11.Daily proactive testing and system health checks
12.Participate in Service Level Monitoring, System Monitoring, Root Cause Analysis, and continuous improvement efforts
13.Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business
14.Proficient in preparing Test plan strategy documents, business testing document and ensure Quality assurance on project deliverables.
15.Create new and modify existing IVR, IVA, and dialing campaign configurations per requirements.
16.Experience with Test Management tools Rational Tool suite, JIRA.
17.Sale Force experience is a plus and automation tool is a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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