Customer Advocate

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we're driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Customer Advocate is the interface between the customers, the field service engineers and other internal teams. The mission of the Customer Advocate is to achieve customer satisfaction by demonstrating timely execution of the service jobs, including remote and field service activities.

This position is part of the Non-Technical Customer Service team located in Deerfield, IL and will be a hybrid position reporting to the Manager, Service Operations. If you thrive in a fast-paced role and want to provide a world-class customer experience -read on.

In this role, you will have the opportunity to:

• Create, prioritize, and track all work orders to ensure compliance with the required reaction and the resolution times as well as order spare parts and proactively monitor their status through shipping, customs (if applicable), and delivery; escalate as needed with the appropriate points of contact
• Understand customer issues and be able to communicate technical support topics with both customer and engineer and identify Field Service Engineer that will best execute the intervention
• Plan Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs and coordinate appointments with the customers in alignment with the delivery time of the spare parts and availability of Field Service Engineers.

The essential requirements of the job include:

• High School Diploma required
• Proficiency in CRM systems is mandatory
• Fluent spoken and written English is a mandatory requirement for this role

It would be a plus if you also possess previous experience in:

• SAP and SFDC Service Cloud experience is an advantage

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.