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Technical Support Associate

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Job Title: Technical Support Associate Job Type: Contract (6 months) Location: Mt. Juliet, TN 37122

Looking for a challenging and rewarding opportunity to grow your career in IT support? We are hiring Technical Support Associates to join our team for two open positions. If you have hands-on experience with computers, networks, and troubleshooting, and enjoy working in a fast-paced environment, this could be the role for you!

Available Shifts:

2nd Shift: Monday Thursday, 4:00 PM to 3:00 AM

3rd Shift:

  • Friday: 8:30 AM 5:30 PM
  • Saturday & Sunday: 5:00 AM 5:30 PM
  • Monday: 8:30 AM 5:30 PM

Key Responsibilities:

  • Provide desktop support and service restoration for operations and projects in a distributed computing environment.
  • Troubleshoot issues related to PC, MAC, software, hardware, and network infrastructure.
  • Collaborate with team members and customers to improve and maintain systems.
  • Support Windows 10 desktop implementation and Office 365 services.
  • Contribute to the development of IT infrastructure architecture.

Required Skills & Qualifications:

  • 2+ years of experience in IT support, troubleshooting computers, printers, servers, and networks.
  • Strong knowledge of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP.
  • Familiarity with Windows 10 and Microsoft Office/Office 365 services.
  • Working knowledge of IT infrastructure, communications protocols, and networking hardware.
  • Excellent communication skills, time management, and problem-solving abilities.

This role is ideal for candidates who are comfortable working on rotating shifts, including nights and weekends, and possess strong technical and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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