IT Field Support Technician

Job Position : Field Support Technician
Job Duration : 6 Months
Location : Boise, ID (Onsite)

Job Description :

• This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
• The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered which will need to be followed for meal, lodging and gas reimbursement.

• Three years of IT support experience.
• Bachelor s Degree preferred.
• Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years

• Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years
• Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years
• Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. Required 2 Years
• Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Year
• Travel throughout the State of Idaho Required 6 Months

Regards

C. Mageshwari

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