AV Operations Engineer

Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
Creating and updating tickets
Responding to incoming incidents and/or help requests from end-users
Prioritizing and scheduling tickets and resolutions.
Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
Performing duties with minimum supervision and making good judgment calls for system issues escalation.
Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.

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