Level 2 IT Service Desk Analyst

Piper Companies is looking for an IT Service Desk II to join an established biotech company located in Boston, MA . for an onsite (5 days per week) contract opportunity.

Responsibilities of the IT Service Desk II:

• This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.
• R espond to incoming incident tickets through the IT ticketing system.
• Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.
• Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)
• Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Qualifications of the IT Service Desk II:

• 3-5 years of service desk experience
• Strong usage and troubleshooting skills with:
  • Windows 10
  • M365 applications
  • Azure tenant
  • Active Directory
  • Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)
• Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management
• Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.
• Any IT Certifications preferred

Benefits for the IT Service Desk II:

• Hourly pay rate $30.00-$35.00 per hour
• Comprehensive Benefits package: Medical, Dental, Vision, 401k, etc.

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