Collaboration Technology Support Specialist

Collaboration Technology Support Specialist

Job Description

Collaboration Technology Support Specialist

Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

We are looking for a Collaboration Support Specialist with experience in general administration and support, content management, and business process automation capabilities within the M365 (SharePoint, Teams, PowerAutomate). Experience with using and configuring Atlassian (Jira, Confluence) platforms is a plus

This position can be located in our Washington, DC or Richmond, VA office and offers a schedule of 3 days onsite and 2 days remote.

Responsibilities

• Assist Senior M365 and Atlassian resources by providing Tier 1/2 troubleshooting
• Work with Senior team members in configuration of M365 and Atlassian Sites, Projects, and other services
• Author and maintain technical documentation and user-guides
• Participate in the planning and delivery of training with tips, tricks, and best practices.
• Assist in the planning and execution of tasks related to the evaluation of new O365/SharePoint Online based initiatives (new development, upgrades, third-party solutions, and integration with enterprise systems)
• Identify new areas and business processes where M365/SharePoint or Atlassian tools can be leveraged and facilitate continual process improvement
• Solve project and ad-hoc support issues.
• Perform O365/SharePoint and Atlassian support and provide guidance and mentorship to Service Desk team.

Basic Qualifications

• Bachelor's degree from an accredited not for profit university or college
• 3+ years of direct experience with Microsoft 365 providing general administration and support.
  • Must possess a good understanding of the core M365 services
  • Understanding of various M365, add-on services and their licensing
  • Tier 1/2 troubleshooting
  • Set up sites/teams
  • Permissions management
• Certification and/or be able to demonstrate their understanding and experience with the topics covered in MS-900
• Working knowledge of IAM (Identity and Access Management) and SSO tools such as Azure AD, PingID, OneLogin, and Okta
• Experience developing technical documentation.
• Outgoing and consultative demeanor, with excellent communication skills and a strong ability/desire to work with both technical and non-technical business stakeholders.
• Strong attention to detail when setting up resources according to complex documentation.
• A track record of commitment to prior employers

Preferred Qualifications And Skills

• MS-102: Microsoft 365 Administrator Certification
• Direct experience with Jira and Confluence as a power user and general administrator.
  • Ability to set up projects in Atlassian Cloud
  • Grant and remove access
  • Atlassian Certification ACP-120
• Experience performing Tier 1/2 troubleshooting for end-users

What's in it for You

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

This position offers a base salary range of $62,500-$91,100, based on relevant skills and experience, and includes a generous benefits plan.

#LI-MC5

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.