Customer Service Representative
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Customer Service Representative
Location: 1660 Valley Center Pkwy Bethlehem, PA 18017
Duration: 4+ Months
Start date: Immediate
This role will be Hybrid. Remote M/F. On site T/W/TH Ideally location will be the Bethlehem office but could sit in Farmington. Please specify which location your resources is in when submitting. Farmington Location: Pond View Center,74 Batterson, Park Road CT USA 06032
Description:
Answers telephone calls coming into the Tax Hotline. Receives requests by telephone regarding W2 Form information, Reports or insurance claims/policies. Documents caller information in the Call Tracking system. Responds to inquiries from policy holders or others for information and assistance. Performs research to respond to inquiries.
Electronically Mails or US Government Client Mails W2 Forms, Reports, and supporting documentation to the requestor. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues