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Multilingual Helpdesk Technician - Spanish Speaking

Salary undisclosed

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Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Must have completed at least 2 years in college or Senior High School graduate.Excellent in English and Spanish languages.Excellent customer service skills.Must consistently meet or exceed the required performance criteria.Able and willing to make several calls a day when necessary.Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook, etc.) experience is a plus.Prior BPO experience in Technical Support is a plus.Familiarity with ticketing system, a strong advantage.Must be willing to work in different shifts.
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