Quality Assurance Specialist | Philippines
Salary undisclosed
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Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Quality Assurance Specialist to join our team.
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with more than 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew almost entirely through client referrals.
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. You can review the results of our Diversity, Equity and Inclusion survey here and our response letter about Black Lives Matter here.
Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person, including at a leadership summit in the Philippines every February. We believe that building offline relationships is critical to successful online work.
We’re Seeking a Quality Assurance Specialist Who
Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Quality Assurance Specialist to join our team.
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with more than 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew almost entirely through client referrals.
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. You can review the results of our Diversity, Equity and Inclusion survey here and our response letter about Black Lives Matter here.
Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person, including at a leadership summit in the Philippines every February. We believe that building offline relationships is critical to successful online work.
We’re Seeking a Quality Assurance Specialist Who
- Demonstrates reliability and flexibility with changing work schedules.
- Is open to transitioning between different verticals as needed for business purposes.
- Possesses excellent communication skills for effective collaboration and reporting.
- Has a keen eye for detail to ensure thorough and accurate quality assessments.
- Holds average proficiency with Google Sheets and Microsoft Excel.
- Brings a solid background and experience in Quality Assurance.
- Audit calls and tickets to ensure adherence to quality standards.
- Coach team members based on audit findings, with weekly sessions to enhance performance.
- Analyze call and ticket data to identify trends and opportunities for process improvements that drive customer satisfaction (CSAT).
- Collaborate with project leads on coaching and development initiatives to support team growth.
- Prepare and send weekly audit reports to keep stakeholders informed of quality metrics.
- Conduct QA calibration sessions with leads, either weekly or bi-weekly, to align on quality standards and expectations.
- Ad hoc tasks as required.
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