Member Services Associate
Salary undisclosed
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Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.
We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.
We’re looking for a Member Services Associate to help support daily member interaction activities, including telephone and email inquiries. Work directly with members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner.
Schedule: Ability to work at least one of the following shifts that fall within the Member Services hours of operation of 8am-6pm EST.
Shift options: 8-4:30pm EST, 8:30-5pm EST, 9-5:30pm or 9:30-6pm EST Monday-Friday with potential for weekend shifts
What You'll Do As a Member Services Associate
Benefits
Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.
We’re looking for a Member Services Associate to help support daily member interaction activities, including telephone and email inquiries. Work directly with members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner.
Schedule: Ability to work at least one of the following shifts that fall within the Member Services hours of operation of 8am-6pm EST.
Shift options: 8-4:30pm EST, 8:30-5pm EST, 9-5:30pm or 9:30-6pm EST Monday-Friday with potential for weekend shifts
What You'll Do As a Member Services Associate
- Support day-to-day Member Service operations including taking phone calls, responding to emails, and chats from current and prospective Brightside members
- Solve routine and complex issues; escalating member issues to the appropriate teams according to document processes
- Apply training, supporting inquiries by reviewing self service materials to independently resolve
- Cover weekend phone and email support if needed
- Escalate and/or triage issues as needed
- Display active listening and patience to all existing and potential customers
- Interact effectively with various teams to provide assistance and information
- Perform additional duties as required
- Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
- Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
- Are a proactive problem solver
- Can take initiative and thrive in a semi-structured and dynamic work environment
- Are an effective oral and written communicator without feeling flustered when challenged
- Are passionate about helping mental health care patients obtain access to care
- Are driven to have a positive impact
- Have a BA/BS degree (preferred)
- We are a team of digital health veterans passionate about changing the way people get depression treatment
- We are user-focused, empathetic, and design-driven
- We are uncompromising in our clinical standards
- We are data-driven and evidence-based
- We are a team that appreciates balance, diversity, and happiness
- We are people who have seen depression up close, whether ourselves or with people we love, and who want to make an impact
Benefits
- Competitive compensation: $18/hr
- Fully paid for comprehensive health care (medical, dental, vision)
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 15 Paid Vacation Days, 3 Paid Sick Days, 3 Paid Personal Days
- Parental Leave
- 401k Plan
- Work remotely
- Additional memberships and perks
Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
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