Human Resources Assistant
Salary undisclosed
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Swoon is hiring an Employee Success Specialist for a top client in Indiana!
- 6 month contract with potential to extend or convert
- W2 Only // not C2C eligible// no sponsorship offered at this time
- Hybrid in Indianapolis, IN
- Benefits available: Medical/Dental/Vision
- Looking to hire ASAP
Responsibilities:
- Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit.
- Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition.
- Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes.
- Record and track all customer interactions using case management tool.
- Follow through to ensure case is resolved and closed appropriately and satisfactorily.
- Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
- Own data integrity of all employee activity including auditing new hire information and employee changes.
- Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement.
- Provide operating procedures and online file creation and maintenance as needed.
- Conduct system testing support as needed.
- Respond to employment verifications not provided by outsourced provider.
- Ensure compliance with SOX processes and support internal and external audits in this area.
Required education, skills, experience, and abilities:
- Bachelor's degree in an HR discipline or minimum of 1 year work experience in an HR service environment.
- Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
- Excellent verbal and written communication skills: concise, articulate, and confident.
- Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
- Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
- Comfortable with a high-paced environment with competing priorities.
- Drives results and is solutions-oriented.
- Ability to maintain confidentiality in all aspects of job responsibilities.
- Outstanding project management skills including ownership over planning, tracking, and communicating project status/results.
- Exceptional time management, organizational, prioritization and follow-up skills.
- Places high priority on data integrity and security, confidentiality.
- Able to build credibility with both individual contributors and the executive staff.
- Work effectively in a team environment.
- Proficient in Word, Excel, PowerPoint, Google Docs.
- Thirst for growth and ability to drive process improvements utilizing technology.
- Experience with employment laws and practices for the region they support.
Desired skills, experience, and abilities:
- Experience with global HR Systems (Workday, ADP).
- Experience working across multiple disciplines and geographies in HR.
- Experience with global employment law and practices.
- Some experience utilizing case management tool preferred.
- Familiarity with salesforce.com or other cloud based application.
- Experience working in HR shared services organization for established company is ideal.
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