Digital Project Manager

Job Details:

Job Title: Email/ Digital Project Manager

Location: Richmond, VA (3-days/week. Hybrid Onsite)

Duration: 12 Months (Potential To Extend)

Type: Full-time, Contract

Summary:

The ideal candidate for the Email/ Digital Project manager role is an experienced professional with a strong background in digital messaging. They excel in fast-paced, team-oriented environments, demonstrating exceptional communication skills and the ability to influence stakeholders across all levels of the organization. This candidate is detail-oriented, highly organized, and proficient in managing the end-to-end delivery of emails, SMS, and push notifications. With solid technical knowledge and adaptability, they thrive in dynamic settings, ensuring timely and accurate message execution across channels.

This is what you’ll do:

• Serve as the primary point of contact for messaging intent in various operating models and sizes; That might look like partnering with a copywriter and designer to work on a new multi-channel alert, building a message in our systems, or working upstream with LOB partners to get their email creatives through approvals and ready to execute.
• Manage and track key elements involved with message production, including documentation collection and organization, appropriate technical setups, QA testing and post-production monitoring.
• Work with partners across the company to expedite and obtain necessary artifacts and approvals needed to launch messages in the market.
• Stay perpetually audit-ready by ensuring all aspects of Legal, Risk, Compliance and well-managed process controls are adhered to and followed to the letter.
• Provide daily communications that are clear, transparent and concise to all stakeholders about your project's current status.

The ideal PM should:

• Have a background in MarTech with an understanding of email, SMS and push notification products/delivery platforms. However, exceptional project management or delivery lead experience in non-technical fields will be considered.
• Autonomously lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other teams.
• Embody a passion for delivering meaningful digital messages/experiences in moments that matter.
• Have experience working with Data Analysts and Tech Teams who use APIs and leverage Agile/sprints for their work that runs parallel to ours.
• Proactively identifies and communicates potential delays/risks and the future impact to project timelines.
• Possess strong verbal and written communication skills and possess the ability to tailor messages to audiences at different levels of the organization.
• Have no fear in asking questions to better understand a process/problem and actively identify areas of enhancement/improvement.
• Demonstrate strong analytical skills with the ability to solve problems and knows when to quickly escalate to management quickly if the problem cannot be resolved.
• Effortlessly pivot to meet the needs of our internal customers and teammates, while also knowing the areas of process that cannot be compromised or skipped due to Audit requirements.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”