Implementation Consultant

Job Summary:

The Implementation Consultant will focus on a broad range of software implementation activities, working primarily with external customers but also with internal departments such as product development, quality assurance and customer care. The ideal candidate will have established experience in a similar professional services environment, specifically in the areas of business analysis, web application configuration and setup consulting, technical/functional specification creation, user acceptance testing and train-the-trainer and/or end-user-oriented training, all in both an onsite and remote capacity.

The Implementation Consultant will have experience working with at least one of the following industries in relationship to Asset Management, specifically with Fleet asset management:

Municipal or commercial fleet

Local government public works

State infrastructure agencies (i.e., DOT)

Campus infrastructure or facilities organizations

Utilities

Job Description:

Essential Duties and Responsibilities:

• Conduct detailed business process analysis consulting and document the resulting requirements definitions.
• Consult with customers related to system design and configuration to achieve desired workflows.
• Understand and be able to effectively communicate the fundamentals of change management.
• Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and/or reports.
• Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions, and reports built within the project scope.
• Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows.
• Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary.
• Deliver engaging, informative, well-organized presentations.
• Deliver training classes and presentations at the annual customer conference.
• Create, update, and provide insight on internal and external training and implementation materials.
• Create and deliver ad hoc and routine industry needed reports from system for customers, as requested.
• Build and support custom reports in Business Objects Enterprise, not required but preferred.
• Possesses general understanding in the areas of application programming, IIS, database, and system design.
• Facilitate project team and customer meetings effectively.
• Communicate relevant project information to assigned project manager, direct manager, and other departments (Development, Customer Care, QA, Sales) effectively and timely.
• Resolve and/or escalate issues in a timely fashion.
• Interface professionally with other internal departments.
• Understand how to communicate difficult/sensitive information tactfully.
• Set and manage customer expectations on projects, especially where documented scope is related.
• Manage day-to-day customer interaction on assigned projects.
• Communicate effectively with customers to identify needs and evaluate alternative business solutions.
• Develop long-term, positive relationships with customer personnel increasing overall account satisfaction.
• Demonstrate strong financial and business acumen as pertains to corporate metrics and goals.
• Demonstrated ability to effectively work remotely when not onsite with a customer.
• Submit timesheets and expenses in a timely manner.

Requirements:

The ideal candidate will possess a BA/BS degree from an accredited college or university with a major in Business Management and/or Computer Science, preferred. Coursework in GIS is a plus. The position requires:

• Mandatory amount of 3-5 years of professional work experience
• A minimum of 2 years with direct software implementation experience as the principal implementer
• Experience working for a company that provides proprietary software solutions.
• Excellent active listening, communication (verbal and written) and problem-solving skills.
• Exhibits strong attention to detail and a commitment to quality work.
• Thrive in a deadline-driven environment that may require work outside the normal timeframes.
• Demonstrated organizational efficiency, time management skills and a willingness and ability to adapt to changing priorities.
• High degree of professionalism and demonstrated ability to work productively with a wide range of customer personas.
• Familiarity with Oracle and MSSQL relational database platforms
• Knowledge of various software development methodologies (waterfall, agile, etc.)
• Proficiency with Microsoft Office Suite 365, particularly Excel, PowerPoint and Visio
• Working knowledge of Business Objects Crystal Reports, SQL and scripting, a plus
• Comfort with extensive travel (US and Canada), up to 75%, higher by exception.

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays
• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements